Customer Serv/Warehouse

Do you want to be part of creating beauty that lasts for generations? Are you seeking a company that values Transparency, Ownership, Unity, Grit & Hustle? Do you crave being part of a TOUGH winning team in a growth-oriented environment?
AHF Products is a leader in innovative flooring products and solutions with a family of strong brands serving the residential and commercial markets. With decades of experience in award-winning flooring design, innovation, product development, manufacturing, and service, we improve the quality of people's lives through great products and a deep commitment to outstanding customer service. We are headquartered in Mountville, Pennsylvania with a global manufacturing footprint employing over 2250 people worldwide.
We believe that business is personal. With a deep-rooted belief in the power of teamwork and trust, we consider our staff, customers, and suppliers as true partners. We pledge to deliver reliable, consistent, and best-in-class products, services, and support. We look for people who aren't afraid to act on ideas, commit the courage to drive successful outcomes and have fun along the way. If these ideals appeal to you, you are going to want to join our team!
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Provide clients with an unsurpassed level of customer service, expertise, and convenience throughout the sales and completion process.
• Maintain professional appearance and attitude at all times.
• Answer phones and greet clients as they enter the customer service area.
• Process customer orders efficiently and accurately.
• Ensure that all orders are updated with the proper status code(s).
• Maintain the open order/quote reports, follow up on backorders.
• Call customers to communicate on order status and ETA's.
• Liaison with outside sales reps. and managers.
• Solve customer problems with a sense of urgency and accuracy.
• Communicate effectively with customers and co-workers.
• Schedule delivery and reminder calls to customers.
• Complete projects or assignments as delegated by the supervisor.
• Back up to other positions within the department when needed.
• Maintain an organized, clean, and efficient work area and work environment.
• Scan all paperwork into Imaging (PO's, receivers, POD's).
• Follow quality service standards and comply with procedures, rules, and regulations.
• Process, package and ship orders accurately and in a timely manner.
• Organize stock and maintain inventory and supply, rotating inventory as necessary.
• Accurately examine incoming and outgoing shipments to vendors, customers, etc.
• Restocking shelves by forklift, ladders, or by hand.
• Assist with inventory control as needed.
• Have an energetic, outgoing and friendly manner
• Abide by all company safety and hygiene regulations.
• Be willing to learn new tasks and responsibilities and must be able to adapt to change.
• Take initiative and work well with minimal supervision.
• Ability to solve customer problems with shipments and orders.
• Process paperwork necessary for transferring inventory to maintain proper inventory documentation.
• Being comfortable with a computer required.

Supervisory Responsibilities: This job has no supervisory responsibilities
QUALIFICATIONS:

• Must be able to successfully complete and pass a background check, employment verification and drug screening
• Positive and Verifiable Work History

• Forklift certification.
• High school diploma or equivalent
• Distribution environment experience preferred.
• Excellent organizational skills with attention to detail.
• Positive attitude and strong work ethic.
• Good interpersonal skills in dealing with employees.
• Must be able to work overtime as necessary.
• Great communication skills with ability to relate to a wide variety of customers from homeowners to builders to architects & designers.
• Strong problem-solving skills.
• Self-driven with a high level of energy and enthusiasm.
• Excellent relationship selling/customer focused sales abilities.
• Solution oriented with exceptional follow through.
• Good basic math skills, (including ability to take accurate measurements)
• Proficient with Windows based computer applications.
• Ability to perform well in a detail oriented, fast paced environment.

• Must possess shift and schedule flexibility of regular time (any shift that may include off-hours and/or weekends), and overtime, as needed
• Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's; ability to use a calculator; ability to perform these operations using units of weight measurement, volume, and distance
• Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; able to communicate effectively and function in a team-based environment; ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; ability to deal with problems involving a few concrete variables in standardized situations
• Strong problem-solving skills.
• Positive attitude and strong work ethic.
• Good interpersonal skills in dealing with employees.

EXPECTED HOURS OF WORK:
7:30am - 4:30pm with one-hour lunch break. Overtime may be necessary as required.
TRAVEL:
No travel required.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Activity
Never 0 hours
Occasionally up to 3 hours
Frequently 3-6 hours
Constantly 6-8+ hours
Sitting
X
Walking
X
Standing
X
Bending (neck)
X
Bending (waist)
X
Squatting
X
Climbing
X
Kneeling
X
Crawling
X
Twisting (neck)
X
Twisting (waist)
X
Is repetitive use of hand required
X
Simple Grasping
X
Fine Manipulation
X
Pushing & Pulling
X
Reaching (above shoulder level)
X
LIFTING
Never 0 hours
Occasionally up to 3 hours
Frequently 3-6 hours
Constantly 6-8+ hours
0 - 10 lbs
X
11 - 20 lbs
X
21 - 50 lbs.
X
51 - 75 Ibs
X
76 - 100 lbs
X
100+ lbs.
X
LIFTING
Never 0 hours
Occasionally up to 3 hours
Frequently 3-6 hours
Constantly 6-8+ hours
Lift as a normal part of task
X
Lift from below hip level
X
Lift between hip level and shoulder level
X
Lift above shoulder level
X
CARRYING
Never 0 hours
Occasionally up to 3 hours
Frequently 3-6 hours
Constantly 6-8+ hours
0 - 10 lbs
X
11 - 20 lbs
X
21 - 50 lbs.
X
51 - 75 Ibs
X
76 - 100 lbs
X
100+ lbs.
X
Vehicle, Tools or Equipment
Frequency
License or Certificate required
Machinery Operation
F
Fork truck
C
X
Hoist
N
Crane
N

• "Never" (N) - Not performed
• "Infrequently" (I) - happens less than 1% of the time
• "Occasionally" (O) - happens 1% to 33% of the time
• "Frequently" (F) - happens 34% to 66% of the time
• "Continuously" (C) - happens 67% to 100% of the time

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ENVIRONMENTAL DEMANDS (These frequencies are based on normal job activities)
Exposure to:
Frequency
Working in a non-temperature-controlled environment
C
Noise environment: requires hearing protection.
F
Job requires working with and handling chemicals
N
Dust
F
Exposure to hazardous/Toxic substances
I

• "Never" (N) - Not performed
• "Infrequently" (I) - happens less than 1% of the time
• "Occasionally" (O) - happens 1% to 33% of the time
• "Frequently" (F) - happens 34% to 66% of the time
• "Continuously" (C) - happens 67% to 100% of the time

MENTAL DEMANDS
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Think analytically
• Make decisions
• Develop options and implement solutions
• Work with a team
• Maintain regular and punctual attendance (consistent with ADA and/or FMLA)
• Attention to detail
• Communicate effectively
• Multitask in a fast pace environment
• Work with a Sense of Urgency

AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.