Customer Services Associate (M/F/X) - Indianapolis Usa

DESCRIPTION OF THE COMPANY

Launched in 2019, Reveal’s mission is to empower B2B Partnerships to drive tangible ROI through the Nearbound go-to-market strategy.

Reveal empowers B2B sales and marketing teams to tap into partner intelligence at every step of the customer lifecycle to close more and bigger deals faster.

With Reveal, you can:

• See the “who” in every deal.
• Connect to the “who” in every deal.
• Engage with the “who” in every deal.

Since 2019 we’ve created a community of +9,000 companies,+15,000 partnerships, and +15,000 community members across the world.

We’re backed by top-tier VCs (Insights Partners, 8Roads, Kima) and have already raised $50m in a Series A to convert all revenue builders into believers of nearbound, and revolutionize the future of B2B go-to-market strategies.

CONTRACT

Full time contract.

RESPONSIBILITIES

2024 is the year of acceleration for Reveal, and we are looking for a Customer Service Associate with a strong entrepreneurial mindset to help us reach our ambitious target.

You will work neck and neck with the top managers and handle

• Anything that brings value to the company and can help you develop reusable skills;
• Manage various projects of discipline within the Global Customer Success and Service Department that will positively impact the team’s strategy for current and new partners;
• Assist with tracking and measuring the effectiveness of assigned partnership platforms to demonstrate ROI;
• Assist free users on their activation journey to maximize engagement;
• Support free and paid users through our support portal;
• Lead the technical setup of the Reveal premium features;
• Assist with the Customer onboarding process by accompanying them throughout their journey with presentations, setups and meetings;
• Provide unprecedented customer service and a superior level of productivity and responsiveness;
• Be responsible for performing integrations and checking them, and assist the team and their customers with necessary setups and possible improvements;
• Help connecting companies with other partners;
• Assist with the creation of our user guide on Notion, finding and implementing “quick wins” to engage our users even more with Reveal, creation of KPI reports and dashboards;
• Other duties and responsibilities as assigned.

REPORTING LINE

This job will directly reported to the Lead Services.

YOU WILL LOVE THIS JOB IF

You want to have an impact on a daily basis;

You have already found yourself in a fast-paced environment (in a previous internship, during your studies, on a side-project: you name it!);

‍ You’re attracted to tech;

You’re versatile and easily adaptable;

You have a good aptitude for interactions (with customers, especially with some previous experience);

You’re organized and rigorous;

YOUR BACKGROUND

• At least a Master's Degree;
• At least 6 months of experience in SaaS / Tech industry B2B;
• Familiar with the partnership environment;
• You speak fluently English;
• You are located in Indianapolis;
• You have experience with CRM.

HIRING PROCESS

• The journey starts with an interview (virtual) with the Talent Acquisition (30 min).
• Then a face-to-face (virtual) meeting with the Manager of the department you are applying to join(30 min).
• This will then be followed by a business case to validate your practical job-related skills and a debrief session with the Manager and team members. (30min)
• For the very final round, you will meet the VP Activation.

Intrigued? We’d love to hear from you! Apply today — we’re standing by for your resume!

We are an international SaaS B2B start-up founded in 2019 and we’re searching for new talents across the globe to continue growing. Join us!
We believe that, in order to create a product for everyone, we must also guarantee that it is built by a diverse team. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. We are very process-light, putting human interactions above and making sure that everybody is heard.