Customer Service/Expediter - Cabinets

Department: Customer Service

Location: Hartford CT

Job Title: Customer Service Team Member

We are looking for a detail-oriented Team Member to join our Express Kitchens Customer Service Team.

Main Responsibilities:

• Act as Liaison between the Customer and Express Kitchens to help resolve issues and answer any questions in a timely and friendly manner.
• Ensure that all customers are responded to in a timely manner
• Track, investigate, and resolve design and/or install issues.
• Act as Liaison with the Warehouse to streamline process, orders, and general issues.
• Process punch lists and service orders while satisfying the customers' needs.
• Resolve all customer specific complaints and concerns.

Qualifications:

• Must have a fundamental interest in learning new things.
• Pleasant, calm, and professional telephone manner.
• Organized and detail-oriented.
• Good negotiator.
• Multi-tasker with ability to maintaining a firm grasp of what is an emergency and what can wait.
• With the right person, understanding of kitchen cabinets and cabinet installation can be taught.

If you’re looking for more than just a job and would like to be part of a team that is growing, growing, growing, we invite you to join our Express Kitchens family.

This Job Is Ideal for Someone Who Is:

• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person