Customer Service (Warranty Claims Clerk)- Miami Gardens, Fl

El Dorado Furniture was established in South Florida in 1967, El Dorado Furniture has grown to become the largest Hispanic-owned furniture retail enterprise in the United States. With services offered all over the world, the family-owned company is ranked among the top 50 furniture retailers in the country. There are currently 15 El Dorado Furniture Showrooms and 3 outlet centers in Florida. Become a part of the most unique and innovative home furnishings retailer in the country.
The Warranty Claims Clerk provides support to Internal and External customers in regard to all extended warranty programs offered by El Dorado Furniture and its vendors.
Responsibilities:

• Receive, evaluate, and process service requests, claims, and warranty issues.
• Create, schedule, and follow up on credit memos, exchanges, service orders, or parts requests resulting from Warranty Claims.
• Receive, review, and distribute technician's service reports.
• Handle complete chargeback process related to Warranty Claims.
• Work together with other key departments to find a solution for the customer.

Qualifications:

• 3-5 years of Customer Service Experience.
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done.
• Fully Bilingual in both English and Spanish.
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Excellent problem-solving skills.
• Excellent phone etiquette. Representative.
• Good listener.
• Excellent organizational skills. Experience.
• Fast learner.
• Able to identify and anticipate customer needs.
• Possess the ability to make customers feel important and appreciated at all times.
• Ability to quickly adapt to process changes.
• Ability to work with limited information.
• Possess the ability to tactfully handle a call from an upset customer in a professional manner.
• Motivated to work hard and be successful and complete tasks.
• Excellent computer skills. (Microsoft Office)
• Perfect attendance.

Please complete the following assessment to be considered for this position: Customer Service Representative
EQUAL OPPORTUNITY EMPLOYER
El Dorado Furniture is an equal-opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
El Dorado Furniture will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor.
El Dorado Furniture participates in the E-Verify program in all locations as required by law.
El Dorado Furniture is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Drug-Free Workplace
El Dorado Furniture is a drug-free workplace. Employees are prohibited from manufacturing, distributing, dispensing, possessing, using, or being under the influence of illegal drugs, inhalants, or controlled substances in the workplace. Any employee who violates this policy will be subject to disciplinary action up to and including termination of employment.