Customer Service

Responsibilities to include but are not limited to:

Billing: Processing monthly cycle billings and invoicing the daily service calls

• Recurring Monthly Central Station Monitoring invoices
• Recurring Monthly Video Monitoring invoices
• Recurring Monthly Extended Warranty invoices
• Daily Service Call invoices for services rendered by technicians

Collections: Making collection calls to customers along with follow up emails for past due balances of over 30 days in a professional, time-efficient manner

• Review all delinquency history of account in order to determine the appropriate steps to follow in debt recovery process
• Research and resolve payment discrepancies, perform account reconciliations, and resolve customer inquiries.
• Meet w/ Supervisor on a weekly basis to discuss top delinquent accounts and what immediate actions are being taken to resolve delinquent issues
• Communicate effectively and professionally with customers regarding their past due account balances while maintaining a positive relationship
• Provide customers with invoices, statements and payment history as needed
• Make payment arrangements with customers to get their accounts up to date
• Update and maintain accurate records of all correspondence, negotiations and / or legal actions in customer’s accounts
• Receive incoming payments from customers
• Prepare all documentation for collection / legal action to be taken if needed
• Provide a weekly detailed, written report of all past due account correspondence to Department Manager

Extended Warranty Program: Responsible for the promoting and retention of Extended Warranties

• Encourage participation in the extended warranty program
• Following up w/ customers for payment on their existing extended warranties
• Maintain and update customer information, including contact names, emails, phone numbers, etc.

Assist with various other Customer Service-related tasks as needed

Position Requirements:

• 3 Years of Customer Service experience w/ heavy emphasis on Collections, Billing and Contract Retention / Renewal
• Must have excellent written and verbal communications skills; someone who is as equally comfortable working by email as well as engaging clients by phone
• Must be computer literate (MS Office, Word, Excel and Outlook)
• Knowledge of and experience working w/ Sedona Office a huge +
• Must have a valid, clean driver’s license w/ reliable transportation
• Must be able to work well w/ others and work cross-functionally with different departments in a high paced environment
• Must be well organized w/ a high degree of accuracy and attention to detail
• Must meet performance standards including attendance and punctuality.
• Must have a very proactive work ethic, the ability to adapt and work well w/ others and work cross-functionally with the different departments of the Company
• Must be multi-task oriented w/ the ability to handle multiple projects at a time

Job Type: Full-time

Pay: $30.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person