Customer Service Team Members

Start a great career! Join our team of Convenience Store Cashiers/Sales Associates /Management Team who serve many customers on a daily basis. We take pride in maintaining high standards for store appearance and provide exceptional Customer Service. We value our customers and all our Team Members as they help our business to grow. Learn new skills, meet new people, all in a fast-paced environment. We value dependability, loyalty, and a strong work ethic. The Guest CSR provides fast, friendly, efficient and knowledgeable service to keep our guests coming back. Are you friendly, reliable and enjoy working in a guest-focused atmosphere?

Include but are not limited to:

• assisting with customer purchases
• performing sales transactions
• stocking and monitoring inventory
• preparing basic food items
• following safe money handling procedures and secure transaction practices
• following all Company policies and procedures

Candidate should have: Customer Service Representative -Team Members Roles.

• professional Customer Service attitude
• the ability to operate equipment such as cash registers, lottery ticket machines, gas pump consoles, food service appliances
• effective verbal and written communication skills
• basic math skills

RESPONSIBILITIES: Management Roles.

• Develop and actively train personnel
• Excellent Customer Service
• Train and coach all new hires and challenge, enforce, motivate, direct and guide them through all aspects of the job.
• Assist and learn Deli Operations for hiring and training personnel.
• Be on call to handle any type of operational problems or emergencies.
• Direct store employees on duties that need to be accomplished, update and evaluate duty sheets daily. Make sure employees know what is expected of them.
• Assign/oversee tasks to employees based on their strengths.
• Keep sales floor and cooler stocked and free of trash, coach store employees how to maintain company standards.

Financials: Management Roles.

• Complete all daily/weekly paperwork including vendor invoices, price changes and gas price changes.
• Maintain a neat work area, control the paperwork, be accurate and efficient.
• Follow all vendor policies for receiving and returns
• ALWAYS verify age when selling alcohol, cigarettes and lottery.
• Ordering and Maintaining Inventory Levels.
• Have good cash handling skills to maintain a balanced register operation. Asst Manager must investigate suspicious activity / error correct / void lines / refunds.
• Must be proficient with all POS equipment.

Communication: Management Roles.

• Maintain great communication with the office and corporate supervisors.
• Must be able to communicate efficiently and respectfully with employees
• Relay situations involved with security of the store that occurred as in shoplifting, customer injuries, etc. to the office and supervisors.
• Undergo regular performance reviews for proficiency and knowledge of the above job duties including regular evaluations, register operations, cash shortage amounts, void line use, error correct use, excessive absences/call outs, etc. Performance must meet Company guidelines to be considered for pay raises and/or promotions.

Benefits: Full Time Team Members.

• 401K
• Dental
• Medical
• Vacation Pay

Job Types: Full-time, Part-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Restaurant type:

• Quick service & fast food restaurant

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person