Customer Service Supv And Office Manager

Overview

Building our Future Together. FXI is a leading producer of foam innovation in the Bedding, Furniture, Industrial, Home & Office, Healthcare, and Transportation markets. We have made it our mission to provide tailored solutions that delight our customers and consumers. With our corporate headquarters, high-tech research and development facility, and multiple manufacturing locations in North America, FXI has built a culture of innovation and achievement that is recognized by customers, suppliers and peers. Our products include finished goods, sub-assemblies, services, and raw materials for OEMs, fabricators, and retailers. You will find FXI's foam innovations inside, around, and under yourself in countless applications. Everywhere foam goes, FXI's innovations lead the way! Won't you join us?

 

Position Overview:

Provide leadership to customer service staff to ensure the organization understands and satisfies customer's requirements by providing the highest level of customer service.

 

Responsibilities

• Greet visitors
• Complete purchase order entries in SAP
• Manage the movement of invoices, including workflow errors, within our Accounts Payable automation tool to ensure timely vendor payments
• Review and reconcile vendor statements to ensure that the company is current, and the payments have been applied appropriately
• Make recommendations for continual process improvements and ensure procedures and policies are followed
• Accurately code, process, route and post PO and non-PO invoices
• Clear open receipts at month end to relieve the GR/IR balance
• Handle vendor and internal inquiries promptly
• Provides data and sales forecasts to materials for production scheduling and materials requirements 
• Coordinates liaison between sales, scheduling, quality and manufacturing personnel to make sure customer's expectations are met 
• Design and implement process improvements, operational policies, and changes to services to fulfill customer needs 
• Direct communication with primary customer base to ensure ongoing satisfaction
• Responsible for the overall direction, coordination, and evaluation of multiple customer service personnel
• Responsible for motivating and supporting customer service team to achieve goals 
• Arrange carriers for inbound and outbound shipments, calculate trailer loads, clear orders, receive orders and resolve customer complaints as required
• Analyze data to develop department goals
• Monitors OTIF and assists in development of action plans associated with continuous improvement of on time shipping
• Manages daily OTIF reviews

 

Qualifications

• Associate or Bachelor's Degree or 4 to 8 years related experience and/or training; or equivalent combination of education and experience
• Knowledge of Microsoft Office: Word, Excel, Power Point 
• Knowledge of SAP preferred but not required
• Good time management skills
• Self-directed, well-organized and self-motivated 
• Outstanding communication and interpersonal skills 
• Ability to positively interact with all levels of the organization in a team environment 
• Ability to positively interact with main customer base

 

Employment Type: FULL_TIME