Customer Service Support

Job Description: Job Title: Customer Service Support - 1723-1

Start/End Dates: 1/2/2024 - 5/31/2024
Location: OLATHE, KS
Schedule: Monday through Friday: 8:00-4:30 PM CST; 30 minute lunch
Notes:

• Must have EDI (Electronic Data Interchange) and AS400. Customer will send orders through EDI.
• Not seeking someone from a Call Center environment.
  

Description:

• The Customer Service Support 2 Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established Customer Service activities with regards to order intake, confirmation, processing, and fulfillment. In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.
• Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing Customer Service representatives to take corrective actions as directed.
• Assist in updating internal stakeholders on order status and any issues.
• Support the generation of order related documents as outlined in established processes.
• Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment.
• Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.
• Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customer facing Customer Service representatives.
• Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Minimum Qualifications:

• High school diploma, secondary education level or equivalent
• Two years of related work experience.

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As a leading contract, contract-to-hire and professional placement firm, Three Point Solution understands the importance of aligning our client with the right resource at the right time. We are committed to the highest caliber of service that will benefit our clients, candidates and employees. Unlike large, corporate style recruiting firms, we commit to individualized attention that uniquely positions us to bridge the communication gap between recruiter, employer and candidate. Our goal is to cultivate and maintain true partnerships with our clients and candidates.