Customer Service Supervisor

About us

Part D Advisors is a custom solutions provider that recovers lost funds and generates future savings in healthcare costs. With a breadth of experience in both Retiree Drug Subsidy(RDS) administration and Dependent Eligibility Verification (DEV) services.

We are looking for Processing Center Supervisor for our afternoon shift. This is an onsite position, working the hours of 1:00pm-8:00pm, Monday-Friday.

The Processing Center Supervisor supervises the processing center staff, trains and mentors new staffers. Responsible for providing support services in handling incoming telephone calls, mailings, emails and other forms of electronic communications from our clients and their member’s participants. Handles very sensitive and confidential information that must be entered accurately and appropriately, and then store those documents into our document management systems and proprietary software tools. Effectively handles escalated phone calls. Creates the monthly schedule to ensure appropriate staffing levels for current client projects.

Essential Duties and Responsibilities:

• Oversees that daily tasks in the processing center are assigned and completed.
• Provides training and mentoring to new staff.
• Creates the monthly schedule with staffers and collaborates with management to ensure appropriate staffing levels based on client timelines and budgets.
• Participates in bi-weekly client calls and updates staff with necessary information.
• Effectively handles incoming telephone calls and participant inquiries, as needed.
• Assists in preparation and production of client mailings
• Adheres to all confidentiality agreements associated with data and documents
• Performs other duties as assigned or as business needs are changed or expanded.

Required Skills:

• Effective communication skills and Customer Services skills with the ability to resolve customer issues and inquiries positively, quickly and accurately
• Strong written, communication and interpersonal skills.
• Excellent organizational and time management skills.
• Skilled in using Microsoft Windows, Microsoft Office and familiarity with a variety of other computer software programs.
• Strong employee relations required to treat staff fairly and consistently.
• Experience multitasking with different software solutions.
• Must be able to handle confidential and sensitive information securely and appropriately.

Education/Experience:

• Two to three years Customer Service experience
• Six months to one year of experience as team leader or supervisor in Customer Service or call center operations.
• Related college coursework in business or an equivalent work experience preferred. Direct experience weighted more heavily than specific degree achieved.

Job Type: Full-time

Pay: $22.00 per hour

Expected hours: 35 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Evening shift
• Monday to Friday

Application Question(s):

• Are you able to work onsite with afternoon/evening hours of 1:00pm-8pm Monday-Friday?

Experience:

• Customer Service Supervisor: 1 year (Required)
• Call Center: 2 years (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: In person