Customer Service Supervisor

ABOUT THE COMPANY

At National Waste Associates we pride ourselves on being a leader in the industry of managing commercial waste services to our loyal clients across the US and Canada. We are a small family-owned business that provides our employees with the tools to succeed. We offer competitive pay, great benefits as well as ongoing training to help develop our staff and help them reach their career goals.

Job Description:

The Customer Service Supervisor will manage the daily workflow among the Account Managers and Customer Service team. They will serve as first escalation point and will be responsible for coordinating with other departments to resolve client issues. The candidate will also analyze waste stream data and tonnage reports as well as support the management team in the implementation of policies and procedures.

Responsibilities:

· Supervises the day-to-day activities of account managers/Customer Service representatives.

· Maintain production numbers to ensure daily, weekly, and monthly goals are achieved.

· Assure that department phone calls and emails are answered within a timely manner.

· Develop and implement sound retention strategies, utilizing strong negotiation efforts to preserve business.

· Perform content audits on data entered into company systems regarding account information.

· Responsible for the training and development of the department.

· Align National Waste products and services with customer needs, propose solutions that are compliant with appropriate local, state, and federal regulations, and increase account penetration through consultative selling skills.

· Resolve challenging customer requests and escalated issues by collaborating with other departments.

· Performs special projects and other tasks as assigned.

· Review and analyze client monthly invoices.

Requirements:

· 5-10 years of account management or lead service experience

· 5+ years of proven Supervisory account management/Customer Service experience, preferably in a service organization.

· Microsoft office experience required (especially Excel and Word)

· AS-400 procurement system experience preferred

Industry experience a plus

Job Type: Full-time

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Sales: 1 year (Preferred)
• Microsoft Office: 1 year (Required)

Ability to Relocate:

• Glastonbury, CT 06033: Relocate before starting work (Required)

Work Location: In person