Customer Service Sales Specialist

As an industry leader since 1954, Thompson & Johnson Equipment Co., Inc. provides material handling equipment solutions to a wide array of customers. Thompson & Johnson is the leading Material Handling forklift dealer in Upstate New York and we represent the largest and most successful manufactures in the industry including Toyota Industrial Equipment, Crown Equipment, Clark Material Handling equipment, Hawker Motive Power and several other specialty manufacturers.

Thompson & Johnson Equipment promotes a family-oriented culture. We strive for the best in Customer Service and communication. We promote a “Stability Triangle” decision making processes with the company, customer and employees input to achieve success. We work hard to achieve our goals but foster a fun work environment that includes social events, networking, and volunteer activities.

Your goal is to establish and maintain rapport with accounts to ensure customer satisfaction while continuing to pursue positive business relationships. A successful Sales Specialist will strengthen relationships while promoting Thompson & Johnson’s values and culture while simultaneously exceeding customer expectations with the goal of becoming an "Indispensable Partner".

Responsibilities include preparing sales strategies, schedule appointments, and travel to current and prospective customers to arrange face-to-face appointments. Develop new customer business and participate in sales forecasting and planning and assessing; updating and modifying projected goals to increase revenue and sales. Interact with suppliers, coworkers, and customers via personal contact, phone and email on a variety of issues relating to products, pricing, discounts, availability, and to identify and resolve customer concerns. Complete administrative duties, including but not limited to, preparing proposals, expense accounts, sales call schedules, sales reports, and creating customer correspondence and reports.

$52,000 salary plus commission

Benefits Offered

Medical/Dental/Vision (Employer paid medical for employee)

401K with Company Match Paid Vacation/Sick/Holidays

Life Insurance (Term and Whole) Training incentives

Short- and Long-Term Disability Company picnics/parties

EAP Program Gym membership reimbursement

Minimum Job Qualifications:

• High school diploma or equivalent required. Associates degree in business, marketing, or related field a plus.
• Minimum of three-five years related sales/marketing experience. Previous experience in material handling service industry a plus. Equivalent combination of education and experience will be considered.
• Must have at the time of hire, and maintain throughout employment, a valid drivers’ license free of major infractions.

Knowledge, Skills, & Abilities:

• Ability to work independently and demonstrate initiative in meeting sales and revenue goals.
• Ability to communicate effectively, both orally and in writing.
• Knowledge of planning and scheduling techniques and the ability to develop, plan, and implement short- and long-range goals.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to gather data, analyze information, solve problems and prepare reports.
• Ability to identify and/or follow up sales leads and referrals.
• Ability to operate a computer to send/receive email messages, post information to a database or spreadsheet, and perform basic word processing and/or data entry.
• Ability to travel throughout the area on a regular basis.

Prerequisites: Profile Assessment, Physical and Substance testing

Thompson & Johnson is an Equal Opportunity/Affirmative Action Employer, (M/F/D/V)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.