Customer Service Representative

Can you have stability and opportunities for career growth?

As a dispatcher/Customer Service Representative you will be responsible for ensuring our technicians are set up to deliver a five star experience to our customers. This includes scheduling appointments with the right technician at the right time for the customer and the business through high quality interactions. You will use your empathy skills to show our customers how important their issue is to our team and resolve their concerns. You will also be responsible for making outbound calls to educate our customers on what to expect from our services, upcoming appointments and specials, and offering such as membership plans.

Our team will train you on business knowledge, processes, and suggested verbiage to ensure you are successful. You’ll be responsible for Customer Service metrics such as quality interactions, booking appointments, and setting up new membership plans. Your team leader will provide coaching and training to ensure you have all the tools you need to be a top notch teammate!

That is a lot! So, to do all of this, you bring a balance of experience with providing great Customer Service along with a competitive spirit to drive the business forward with new bookings and memberships. You enjoy solving problems and conveying your willingness to assist over the phone.

Who WE Are:

Haddon's is one of the top residential home services providers. We’ve been in business 20+ years and our growth continue due to our great reputation and company culture. Our teams are treated like family, so they can treat our customers with the same respect. We’re always looking for people who are self-motivated and customer focused. As part of the Trade Up California (Apex Service Partner) network, we’re able to provide you with a great career and if we aren’t the best fit, we’ll find someone in our network who.

What We Offer!

• Industry leading Benefits Package
• Medical, Dental & Vision
• Employee Discounts
• Career Growth Opportunities
• Paid Vacation First Year
• 7-Paid Holidays
• 401(k), IRA

What you bring:

• High school diploma or equivalent
• 2 years of call center experience (dispatch or Customer Service) preferred
• Strong communication skills, both written and verbal
• Strong attention to detail
• Demonstrated de-escalation, overcoming objections, and multitasking skills
• Ability to work well with individually and in group settings
• Conscientious, team player
• Honesty integrity, quality craftsmanship and a good attitude

Pay Transparency:

The starting rate for this opportunity ranges from $18-22 an hr. based on experience. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good faith estimate for this position. It assumes a rate based on location and experience.

We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by an Apex recruiter with a @apexservicepartners.com email directly from our organization.

Job Types: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Experience:

• Customer service: 1 year (Required)
• Dispatching: 1 year (Required)

Ability to Commute:

• Napa, CA (Required)

Ability to Relocate:

• Napa, CA: Relocate before starting work (Required)

Work Location: In person