Customer Service Representative (Remote)

Multifamily Utility Company, a San Diego-based Utility Billing and Submetering Company, has an exciting job opening for Customer Service. We are looking for an organized people-person who values relationships and enjoys working in a fast- paced environment. This person is comfortable working both as part of a team and independently, is an excellent communicator, both written and verbal, and is experienced working with the Microsoft Office Suite. The Customer Service Representative is comfortable with extensive telephone work with both inbound, outbound call routing and data entry in a structured call center. The ideal candidate will have prior Customer Service and call center experience, preferable in the multifamily utility billing and submetering industry.

Duties of the Customer Service Representative

• Answer inbound customer calls and respond promptly to customer emails and tickets.
• Handle and resolve customer complaints.
• Perform customer verification and record details of actions taken.
• Process payments, forms, applications, and requests.
• Maintain customer databases and follow up on customer interactions.
• Organize workflow to meet department timeframes.
• Communicate and coordinate with internal departments.
• Meet the departmental goals of timeliness and accuracy to maintain company standards.
• Evaluate effectiveness of and provide feedback on the efficiency of the payment processing.

Qualifications

• Strong problem solving and trouble-shooting skills.
• Solid work ethic and high level of professional integrity.
• Commit to comply with Multifamily Utility Company standards of conduct.
• Excellent Customer Services skills.
• Emphasis on exceptional client and customer relationships.
• Excellent written and oral presentation skills.
• Highly-organized and detail-oriented.
• Flexible with consistent change and continual process improvement
• Able to develop exceptional client and customer relationships.
• Able to work in a fast-paced environment while maintaining accurate work product.
• Concentration on detailed responsibilities while being able to multi-task
• Develop successful team and individual outcomes.

Education and Experience

• High School Diploma or GED Equivalent
• Utility Billing work experience is a plus.
• 1-2 years of Customer Service Experience Required.
• Type a minimum of 6,000 KPH (10-Key)
• Strong computer use skills, including MS Office.

Job Type: Full-time

Salary: $16.00+

Benefits:

• 401(k)
• Dental Insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)