Address
Form of workOverview
All Nippon Airways (ANA) is the Japan's largest airline, has been awarded the highest 5-Star Airline Rating by the international air transport rating organisation SKYTRAX for the tenth consecutive year since 2013.
Starting Pay: $22.00-DOE. Night Shift shall receive an additional $3.00 per hour for all hours worked from 23:00 to 28:30.
www.fly-ana.com
How to apply:
Email your resume and cover letter ml_oth_sfosjchr@fly-ana.com. Include the following information:
1. Name, address, phone number and e-mail address
2. Position you are applying for
3. Education History
4. Employment history
5. Salary requirements
Responsibilities
Include but not limited to:
Handling special customer requests and supporting with any irregularities, such as delays, problems with baggage, etc.
Performing ticketing functions, including booking new reservations, issuing tickets and railpasses, collecting ticket penalties, logging and balancing cash transactions, verifying uplifted ticket counts, and preparing the daily sales reports
Answering phone calls and inquiries in a professional manner
Greeting customers upon arrival
Directing customers within the airport
Performing any other Passenger Service duties as necessary
Ensuring the proper performance of all ticketing and reservation functions
Monitoring check-in operations and bag-room operations
Monitoring arrival and departure gate operations to ensure that all agents and other personnel are performing as required and that all procedures are being properly followed
Analyzing and reporting on the frequency and type of questions being asked
Responding to Customer Service complaints filed
Effectively communicating the Company's values to be delivered by Customer Service agents at the airport
Providing information to customers and travel agents regarding ANA flights, ticketing, and fares
Performing any other Customer Service functions as directed by Supervisors and Managers.
Qualifications
Experience in the Airline/Travel industry required
Valid Driver License Required
Excellent communication and Interpersonal skills in English
Must pass pre-employment drug test and 10- year employment background check
Proficiency in MS Office
High school diploma required
Associate's degree preferred
Fluency in written/verbal skill in Japanese language skill is plus
To learn about SFO's Background and Badging process, click here and go to step 2.
All people working at SFO are eligible for incentives:
NEW- SFO Employee Commuter serving Hayward and Castro Valley (until 07/01)
Click here to view a complete list of SFO Employee Benefits and Discounts Information
Former or current SFO Employees may have priority access to this opportunity. Be sure to complete the employer's on-line application and email SFO's Business and Career Center (careers@flysfo.com) your name and the date you applied.
Click to learn why you should work at SFO!
All Nippon Airways (ANA) is the Japan's largest airline, has been awarded the highest 5-Star Airline Rating by the international air transport rating organisation SKYTRAX for the tenth consecutive year since 2013.
Starting Pay: $22.00-DOE. Night Shift shall receive an additional $3.00 per hour for all hours worked from 23:00 to 28:30.
www.fly-ana.com
How to apply:
Email your resume and cover letter ml_oth_sfosjchr@fly-ana.com. Include the following information:
1. Name, address, phone number and e-mail address
2. Position you are applying for
3. Education History
4. Employment history
5. Salary requirements
Responsibilities
Include but not limited to:
Handling special customer requests and supporting with any irregularities, such as delays, problems with baggage, etc.
Performing ticketing functions, including booking new reservations, issuing tickets and railpasses, collecting ticket penalties, logging and balancing cash transactions, verifying uplifted ticket counts, and preparing the daily sales reports
Answering phone calls and inquiries in a professional manner
Greeting customers upon arrival
Directing customers within the airport
Performing any other Passenger Service duties as necessary
Ensuring the proper performance of all ticketing and reservation functions
Monitoring check-in operations and bag-room operations
Monitoring arrival and departure gate operations to ensure that all agents and other personnel are performing as required and that all procedures are being properly followed
Analyzing and reporting on the frequency and type of questions being asked
Responding to Customer Service complaints filed
Effectively communicating the Company's values to be delivered by Customer Service agents at the airport
Providing information to customers and travel agents regarding ANA flights, ticketing, and fares
Performing any other Customer Service functions as directed by Supervisors and Managers.
Qualifications
Experience in the Airline/Travel industry required
Valid Driver License Required
Excellent communication and Interpersonal skills in English
Must pass pre-employment drug test and 10- year employment background check
Proficiency in MS Office
High school diploma required
Associate's degree preferred
Fluency in written/verbal skill in Japanese language skill is plus
To learn about SFO's Background and Badging process, click here and go to step 2.
All people working at SFO are eligible for incentives:
- BART Discount Card: Save $9.90 on your roundtrip BART commute
- Citizenship Workshops: Save $700 on your citizenship application cost
- SMART Money Coaching (free financial planning)
- Save on childcare costs. Access a subsidized childcare program for SFO employees who qualify, with tuition offered at 75 - 80% of market rate cost
NEW- SFO Employee Commuter serving Hayward and Castro Valley (until 07/01)
Click here to view a complete list of SFO Employee Benefits and Discounts Information
Former or current SFO Employees may have priority access to this opportunity. Be sure to complete the employer's on-line application and email SFO's Business and Career Center (careers@flysfo.com) your name and the date you applied.
Click to learn why you should work at SFO!
