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Form of work
SalaryCustomer Service Representative
Reports to: Customer Service Manager
Status: Part-Time/Temporary/Seasonal
Location: Virtual
Compensation: $16-$19/hour
Job Description:
The Customer Service Representative is a crucial role serving as the glue that connects and translates the needs of Storage Scholars' clients to the entire company. This position is responsible for ensuring quick and thoughtful responses to clients and potential new clients alike. The department's success has a drastic impact on the conversion rate of prospects, the retention rate of customers in subsequent years, and the company's image in terms of reviews and public image.
Requirements:
- Strong critical thinking skills.
- Ability to handle fast-paced changes and intense workloads.
- Quick learner with a yearning to self-improve every day.
- Strong phone presence and voice control.
- High emotional intelligence to understand fellow team members and clients alike.
- Technologically savvy, with the ability to learn new software rapidly.
- Experience with the Zendesk platform
The Ideal Candidate Should Be:
- Overwhelmingly positive - Infectious and uplifting energy is the norm around here.
- Organized & deadline-oriented – Work is more fun when we're all accountable and play for the same winning team.
- Someone who plays by the rules – Integrity can be hard to come by. This is the non-negotiable part of our growth story.
- Curious & Analytical – Data tells a story; we want someone who is ready to listen and translate that story into meaningful solutions.
What you will be doing:
- Familiarizing and Training on Zendesk – Our all-inclusive ticketing system that allows inquiries to be combined across mediums (Email, SMS, Call, Social Messaging, Live Chat).
- Fielding inbound prospects – Assisting potential clients in getting quotes, booking moves, and more!
- Coordinating with our operations and campus teams to document and get special client requests fulfilled - No matter how much we prepare, there will always be requests that fall outside the norm! Our job is to ensure clients' needs are met and that the job is executed properly. We don't say “We Can't.” We say “How can we?”
- Analyzing Photo Inventory - by campus against co-founder input to ensure accurate billing and reduce invoice issues.
Scope:
- An average of 15-30 hours per week with the ability to flex up to 40 hours during our peak move weeks of April 15th-June 15th and July 15th-September 1st.
- The ability to work a flex schedule on evenings and weekends.
- Preferred Start Date: Mid-March
- Estimated End of Contract: Mid-September
- A computer/laptop or tablet with a strong wifi connection is required.
- Our business is seasonal and we will be looking for part-time and full-time CS team members in early 2025, but can not guarantee hours or an offer of permanent employment.
About Us:
Storage Scholars is a high-growth company that's undergone 100% year-over-year growth since its inception in 2017. Our goal is to change the way college students across the country move in and out of residence halls with our all-inclusive service. Storage Scholars is young, tenacious, innovative, and core-product-focused. We strive to be the premium option among the competition by offering the best user experience available, which is dependent on continuously improving our technology. We expect passion and buy-in from every team member, no matter the role. We believe everyone, regardless of their position, brings unique knowledge, skills, and perspective that makes us who we are. All voices are not just welcomed but encouraged to be a part of the decisions and direction of the organization. At Storage Scholars, egos are left at the door, wins are celebrated as a team, and learning never stops.
How Our Core Service Works:
Customers sign up on our web portal to schedule services on their respective campuses. Packing supply kits are shipped out to students as requested. The student packs their items, uploads a few photos of our portal, selects their desired insurance, locks it in their room, and can leave at will. Thanks to our partnership with the university, our staff comes in once the campus is vacant and moves all of the student belongings into a storage facility for the summer. The best part is that the items will be ready and waiting in the customer's new housing assignment whenever they return.
