Customer Service Representative Needed!

Enjoy Helping others? Customer Service and/or Call Center Experience? HCL America Solutions is looking for you!!

This position is Full Time & looking to START SOON!!

Folks nearby or residing in El Paso, TX are encouraged to apply.

*Summary: HCL services a wide variety of brands and services by bringing quality Customer Service to the experience of our target market for each Team and Brand you as a Customer Service Agent represents. Customer Service Representatives will handle inbound and outbound calls, e-mail, live chat, and social media monitoring (internal and external).

• Examples of contact types would include, but are not limited to account management, general queries, scheduling appointments, reporting adverse events, and special situations. Product description, trouble inquires, Up Sales, and donations.

*Business Hours: Shifts: 8:30am - 5pm, Monday - Friday

*Program Hire Requirements:

* Previous call center experience is preferred or strong Customer Service focused work history.

* Must be self-directed and able to work independently, demonstrate good problem solving skills, critical thinking skills, in addition to multi-tasking skills as there are a number of computer programs involved in the handling of calls and need to be comfortable with quickly navigating, and talking and typing simultaneously.

Skills Needed:

• HS/GED
• Call Center Exp./Knowledge
• Work From Home experience
• Typing/Computer Navigation
• Social Media Knowledge
• Active Listening Skills/Data Entry

If you are interested in hearing more about this AMAZING opportunity starting soon, please apply today!

C3i Solutions is an Equal Opportunity Employer - EOE, M/F, D/V.

https://www.hcltech.com/candidate-privacy-notice

Job Type: Full-time

Salary: From $12.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Application Question(s):

• Are you willing to undergo a Background Check?

Education:

• High school or equivalent (Required)

Experience:

• Work From Home: 1 year (Preferred)
• Customer Service: 1 year (Required)
• Call Center: 1 year (Required)

Work Location: Remote