Customer Service Representative

Job Title: Customer Service Representative

Job Type: Contract to Hire

Location Address: 740 Massman Drive, Nashville, TN, 37210

Pay: $17.25 Hourly on W2

Shift Schedule: Monday-Friday 10:30 AM - 06:30 PM

Roles & Responsibilities:

• High School diploma
• Experience working in a fast-paced environment, and multi-tasking (answering 80-100 email in the first 4 hours of the shift)
• 2 years in a Customer Service role (in food/hospitality industry is preferred), resolution and problem-solving skills is a must
• Working with customers over the phone (problem solving- around 15 calls per shift)
• Ideally not call center experience, but will review.
• The Customer Service Representative will interact with customers via phone and emails to ensure a smooth and positive experience.
• This position requires a high level of attention to detail, excellent Customer Service skills, the ability to multi-task, and the ability to work in a fast-paced environment.
• You will provide sales support to our Sales consultants and Account Executives to help them resolve all customer needs as quickly and accurately as possible.

Responsibilities:

• Answer all incoming concerns/needs from all customers.
• Key pick-up request
• Assist customers with inquiries about delivery times.
• Process will-call orders.
• Process voicemail orders.
• Provide customers with invoice copies.
• Request credits.
• Maintaining call list.
• Monitor orders before the cut-off.
• Communicate regularly with the Account Executives, Sales Consultants and Customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by manager.

What we are looking for:

• A genuine passion for Customer Service
• Strong telephone communication skills
• Able to work in a fast-pace environment
• Ability to sit and work at a PC for extended periods
• Proficient in MS Office (Outlook, Excel) "Share-Drives"
• Flexibility to rotate between different shifts as needed.

Qualifications: High School Diploma or Equivalent

Required Skills and experience:

• 2 year of Customer Service experience (preferred).
• Must be able to pass a background check and drug test.
• Excellent communication skills, both written and verbal are required.
• Ability to work independently and as part of a team environment.

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity employer and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.