Customer Service Representative

Customer Service Representative

AnswerUSA Answering Service is looking for Customer Service Representatives.

If your true calling is to make other people's day, we want to hear from you! Every day we come ready to fight the good fight against impersonal service and automated voice systems. We embrace the charge to help our thousands of small business customers grow their businesses.

What is an Answering Service Operator?

Our technology enables us to be a virtual extension of our customers' teams and make a direct impact on their businesses every day. If you're a strong typer who loves tech, and Customer Service, read on!

Overview

As an extension of our customers' office, the Operator role is one of the most important at AnswerUSA. Every interaction is an opportunity to carry out our mission of treating callers the way you want to be treated – they do not call it the Golden Rule for nothing!

Our Accountabilities

• Adhere to AnswerUSA’s call-handling expectations, limiting personal bias while answering calls professionally in your own tone.
• Create exceptional caller experiences that deliver meaningful connections with customers and callers.
• Multi-task in a fast-paced, technology-rich environment. Toggle between screens and applications simultaneously and precisely and consistently follow call-handling instructions on every call.

Your Key Attributes

• You display a certain ease and grace under pressure. Your positivity and can-do attitude are amplified when you are handling multiple tasks at once. You are adaptable and coachable.
• You diligently follow instructions yet are comfortable going off-script when the situation calls for it. You take pride in representing our customers and providing a fantastic virtual first impression for a wide variety of businesses.
• Your ability to understand and anticipate your customer's needs. You are service-oriented.

Working conditions

Normally work takes place in an open office, call center environment with a diverse employee population. We are currently offering in office and work from home positions. Work from home positions require a minimum of 60 days in-office training period. To qualify for a work from home position you must be able to:

1. WFH Employee must provide their own monitor (capable of accepting an HDMI connection), USB keyboard, and USB mouse.

2. WFH Employee must have a reliable internet connection in the home with the ability to directly connect Raspberry PI to the router. WiFi or Hotspot connections are not permitted.

3. WFH Employee must have a separated, enclosed space in which they can answer calls, i.e., a Home Office or spare bedroom. Taking calls from any shared space (Kitchen Table, Living Room) within the home is not permitted, especially when other members of the household are present.

4. WFH Employees must be willing to work in-office one day per month, for training and dissemination of important information.

5. WFH Employees must be available to work ‘split shifts,’e.g. four hours in the morning, and four hours in the afternoon.

6. WFH Employees must be on the OnCall List for additional phone support as requested by management.

AnswerUSA Answering Service is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws. We support and encourage diversity!

We are currently seeking full-time and part-time positions for evenings and weekends. Other shift times may be available after training and with experience and tenure.

Job Types: Full-time, Part-time

Pay: $18.20 - $18.45 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Vision insurance

Experience level:

• Under 1 year

Shift:

• 8 hour shift
• Evening shift
• Split shift

Weekly day range:

• Every weekend

Work setting:

• Call center
• In-person

Work Location: In person