Address
Form of workOverview:
Competitive Compensation
Covenant’s compensation philosophy’s intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility/accountability, and longevity with the company. The system will be objective and non-discriminatory.
Pay Range: $40,000.63-$62,120.37
Pay Grade: 6
401(k) match, Serious Health Condition Pay
Full Health Benefits Package
The CSR is responsible for developing and maintaining customer relationships, scheduling pick ups and/or deliveries, and providing the highest level of Customer Service.
Responsibilities:- Review all invoices and BOLs for accuracy; making changes as needed.
- Keep customer base and workflow current.
- Help develop and implement business plans and strategies to promote the attainment of goals.
- Assist in resolving customer issues.
- Perform administrative duties as needed
- Monitor compliance regarding policies and procedures
- Communicate issues with Office Management promptly.
- Network with other departments to ensure quick resolutions to issues that span departments.
- Provide proactive communication in the event a delay occurs that would affect meeting service requirements
- Ensure all pertinent load information is gathered and stored within the system accurately.
- Research and record accurate service data for presentation for internal reporting along with external reporting to customer.
Knowledge Skills, and Abilities
- Strong Customer Service skills.
- Effective communications skills; verbal and nonverbal.
- Ability to evaluate circumstances and make timely decisions based on company policies and procedures.
- Strong organization and time management skills.
- Ability to lead, direct, and demonstrate in an team environment.
- Bachelor’s Degree or equivalent work experience required. One year of equivalent work experience may be substituted for each year of required education.
- Must have previous supervisory experience.
- Experience in transportation/logistics preferred.
Competitive Compensation
Covenant’s compensation philosophy’s intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility/accountability, and longevity with the company. The system will be objective and non-discriminatory.
Pay Range: $40,000.63-$62,120.37
Pay Grade: 6
401(k) match, Serious Health Condition Pay
Full Health Benefits Package
Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance
Paid Time Off & Holidays
Paid Time Off & Holidays
Cultural Perks
Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program
Covenant Logistics is an Equal Opportunity Employer
M/F/Disability/Veteran
Covenant Logistics is an Equal Opportunity Employer
M/F/Disability/Veteran
VEVRAA Federal Contractor
