Job Description
BEFORE YOU APPLY:
- Must be at least 18 yrs of age
- Must not have any criminal record less than 7 years ago
- Must RESIDE in Houston
- Customer Interaction: Interact with customers via various channels (phone, email, chat, or in person) to provide information, resolve issues, and answer inquiries.
- Problem Resolution: Address customer concerns, troubleshoot problems, and provide timely and effective solutions. Escalate issues to the appropriate department when necessary.
- Product Knowledge: Develop a deep understanding of our products and services to provide accurate information and recommendations to customers.
- Order Processing: Assist customers in placing orders, tracking shipments, and processing returns or exchanges.
- Documentation: Maintain accurate and complete records of customer interactions, including inquiries, complaints, and resolutions.
- Feedback Collection: Gather and relay customer feedback to the product development and marketing teams to help improve products and services.
- Quality Assurance: Ensure all interactions adhere to company policies, quality standards, and compliance regulations.
- Team Collaboration: Collaborate with cross-functional teams, including sales, marketing, and product development, to enhance the customer experience.
- High school diploma or equivalent (Bachelor's degree preferred).
- Proven Customer Service or related experience.
- Excellent communication and interpersonal skills.
- Ability to remain patient and composed in challenging situations.
- Strong problem-solving skills and attention to detail.
- Familiarity with Customer Service software and databases.
- Adaptability and a willingness to learn and implement new processes.
- Ability to work in a fast-paced, team-oriented environment.
- Strong time management and organizational skills.