Customer Service Representative

ODK Media, Inc. is a media group headquartered in Fullerton, CA, United States that provides access to premium international content through its owned and operated streaming platforms, including OnDemandKorea, OnDemandChina, and OnDemandViet. It also distributes content to global streaming services, cable operators, and movie theaters, serving as the Asian media hub for AAPI communities across the country.

We are currently looking for a Customer Service Representative to join our growing team, who will be responsible for providing excellent Customer Service through various channels, including phone, chat, and email..

ROLES & RESPONSIBILITIES

• Respond to customer inquiries and provide effective assistance and guidance
• Resolve customer issues and concerns through phone, chat, and email channels
• Maintain a high level of product and service knowledge to address customer queries accurately
• Collaborate with team members to ensure seamless customer support
• After gaining proficiency, potential for remote work

POSITION REQUIREMENTS

• Previous experience in Customer Service or call center roles highly preferred
• Bilingual Korean is required
• Excellent communication skills, both verbal and written
• Basic computer skills and familiarity with Customer Service software
• Must be able to be fully onsite and come to the office Monday through Friday for initial training

PERKS & BENEFITS

• Catered lunch every day with varying local cuisines and a kitchen stocked with drinks and snacks
• Corporate parties, team bonding events, and much more!

ODK Media, Inc. offers a competitive salary and benefits package. The reasonable estimated salary for this role ranges from ($18/hr to $20/hr). Actual compensation is based upon factors such as the candidate's skills, qualifications, and experience.

ODK Media, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about our company at www.odkmedia.net.

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.