Customer Service Representative

The Global Supply Chain Representative (Customer Service Representative) facilitates the successful operation of the supply chain by doing the following:

Essential Duties and Responsibilities - Other duties may be assigned.

• Analyze and coordinate global supply chain activities for clients
• Manage customer requirements – firm orders and forecasted demand
• Coordinate and support conference calls and meetings to drive customer satisfaction
• Manage global suppliers to ensure orders are processed timely and support S&V’s inventory objectives
• Work in our ERP system – Microsoft Business Central
• Load customer requirements – PO’s and forecasts
• Plan material/place purchase orders with suppliers/expedite orders where necessary
• Create shipping documentation and work with warehouse services to ensure timely delivery to customers
• Analyze inventory and safety stock levels
• Contribute ideas and implement actions that support a culture of continuous improvement
• Communicate clearly and effectively to all stakeholders – customers, suppliers, colleagues, service providers

Education/Experience: Supply chain: 3-5 years experience preferred.

Computer Skills: Working knowledge of word processing software, spreadsheet software, and database software. Microsoft Excel, Word and Outlook experience preferred. Previous experience with Microsoft NAV is a plus.

Travel Requirements: May require minimal travel within the United States, up to 10% of the employee's time.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Office
• Remote

Work Location: Hybrid remote in Medina, OH 44256