Customer Service Representative

WHO WE ARE:

Protecting lives. Controlling traffic. Looking good in orange.

Traffic Management, Inc. is the largest privately-owned minority business based in the United States. TMI is well equipped to provide best in class products and services that include traffic control services, engineering, equipment rentals, product sales, sign manufacturing/installation and 24/7 emergency dispatch response.

TMI utilizes a proprietary technology which is a shared, yet secure, cloud-based communication and project management system called “TM-Soft”. This enables TMI clients to share real time needs in terms of changing equipment, driving directions, traffic control, crews as well as crew contact information, documents, and location maps that show existing or new conditions overview of jobs – no matter how complex.

Our team is growing and we’re looking for people who are passionate, think differently, and want to make impact. In our fast paced, ever-changing environment, our team members accept that challenge and are willing to take on new tasks and activities and make a difference. Join us for a rewarding career with opportunities to innovate, have fun and be part of an extraordinary work culture.

WHO YOU ARE:

The successful candidate for this position will be a highly motivated self-starter with good people and communication skills.

WHAT YOU’LL DO:

The Customer Service Representative is responsible for counter and phone in sales orders. You will address our customers needs with product sales, service, rentals & signs. You will be responsible for keeping the warehouse and inventory organized, clean, accurate and maintain a safe work environment. You will handle cash & credit transactions and reconcile the daily sales orders. You will communicate with operations and project management team when a customer has rental or service needs.

HOW YOU’LL MAKE A DIFFERENCE:

• Answer high volume of phone calls
• Payment processing for sales orders (Checks, Cash, Cards, Billing to Account)
• Quote customers in a timely manner
• Greet customers in a professional and engaging manner
• Process sales orders with accuracy
• Persuasively and professionally sell optional services, rentals, traffic control set up, traffic control plans
• Cold call using various methods such as craigslist and company directory
• Maintain counter and show room clean and organized
• Provide customers with solutions for any aspect of their jobs requiring any parking lot or traffic control needs
• Establish, develop and maintain business relationships with current and prospective customers
• Achieve maximum sales profitability by evaluating customer purchase history and current market value
• Keep abreast of product applications and changes in market adhering to MUTCD guidelines
• Create, receive and review requisition requests
• Manage inventory levels utilizing NetSuite and other methods to forecast ordering and current stock levels
• Manage the logistics and production schedules of customer orders and working with warehouse staff and sign shop staff to ensure timely and proper delivery
• Balance prior days transactions (both cash drawer and sales receipts)

WHAT YOU BRING:

• Good Computer skills
• Excellent Customer Service skills
• Excellent Communication skills
• Excellent organization skills
• Knowledge of phone systems
• Solid knowledge of all products offered by TMI
• Ability to read traffic plans and apply product knowledge to implement and provide solutions
• MUTCD knowledge
• Math skills (Measurements, square footage, volume, gross and net percentages)
• Ability to take initiative and advisement as necessary to fill potential gaps
• Minimum High School Diploma (or equivalent)
• Minimum 2 years of Customer Service experience
• Traffic control product knowledge

WHY PEOPLE CHOOSE TMI:

• Industry leader and technologically driven business
• Stable and growing company with branches across the US
• We are SERIOUS ABOUT SAFETY
• Fun team culture where people are truly valued and respected for their contributions
• Opportunity to learn and grow your career
• Competitive pay and benefits
• Retirement savings program
• Plus, many other perks!

PAY:

The hourly wage range for candidates is $20.00 to $23.00. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, type, and years of experience within the industry, education, etc. Traffic Management, Inc. is a multi-state employer and this hourly range may not reflect positions in other states.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• Are you currently employed with Traffic Management Inc.?
• Have you previously worked with Traffic Management Inc.?

Ability to Commute:

• Newhall, CA (Required)

Work Location: In person