Job Description
CLEARSTAFF Mesquite is hiring for a Costumer Service Representative for a leading intralogistics technology company located in Denton TX.
Job Description:
The Customer Service Representative role is responsible for resolving customer issues, processing orders, tracking/tracing shipments, processing returns/damages, and working with internal departments.
Responsibilities:
- Resolve customer calls and emails in a timely manner
- Receive, process, and respond to inquiries regarding pricing, order status and changes, product availabilities and product information
- Process all incoming requests for shipment information from both internal and external
- Act as a liaison between our Logistics Department and our customers regarding order status, tracking shipments, and identifying late shipments
- Facilitate the resolution of quality, service, or billing issues by performing activities such as issuing Order Complement, issuing RGA’s, or other remedies as deemed appropriate by management
- Confer with other internal departments to resolve customer issues or complaints
- Check to ensure that appropriate changes were made to resolve customers' issues or requests, ensuring complete follow through every time
- Facilitate order complement process, completing the required paperwork and following through on the entire transaction to resolution
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Manage claims with freight companies and customers
- Complete regularly scheduled or ad hoc reports using SAP and MS Excel
Minimum requirements:
- 2 years of Customer Service or related experience preferred
- Ability to work 100% on-site out of the Denton, TX office
- Professional business acumen with the proven ability to multi-task extensively and remain results-oriented while receiving ever-changing or ambiguous direction and minimal supervision
- Understanding of what it takes to provide good Customer Service
- Ability to follow through on complex/technical projects requiring extensive research
- Excellent phone presence and professional communication skills; proven ability to remain composed when faced with difficult issues and tight deadlines
- Spanish language fluency is a plus
- Advanced MS Office skills
Schedule:
· Monday to Friday 8:00am-5:00pm
Ability to commute/relocate:
· Denton, TX: Reliably commute or planning to relocate before starting work (Preferred)
Must be able to Drug Screen and Background screen.
Clear Staff, an industrial staffing company - We place candidates with the right skill sets to perform their duties, and match every candidate to the right job where they can succeed