Customer Service Representative

We are Rycor (www.rycorhvac.com), the largest and fastest growing installer of heat pumps in the Northeast. Opening multiple locations and offering top pay and benefits including 401(k), paid vacation time, medical, dental, and vision. We are seeking a Customer Service Representative to assist us with installing green energy solutions specializing in installing Mitsubishi ductless mini split heat pumps.

**Job Summary:

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The role of the CSR is to answer phones, schedule sales consultations, schedule service appointments, and maintain the scheduling calendar. Customer interaction and positive Customer Service is a must.

**Responsibilities:

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• Answering Phones
• Scheduling In-home consultations
• Scheduling service calls
• Troubleshooting issues with clients
• Manage Podium Conversations
• Calling leads from various sources

**Required Skills/Abilities:

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• Excellent verbal and written communication skills.
• Excellent interpersonal and Customer Service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong critical thinking and problem-solving skills.
• Strong grasp on logistics
• Some basic math skills
• Must be self-driven.
• Ability to prioritize tasks.
• Work collaboratively with other office staff and production team.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

**Education and Experience:

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High school diploma or equivalent.

**Physical Requirements:

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Prolonged periods of sitting at a desk and working on a computer.

You should be proficient in:

• High School / GED
• Excellent Communication Skills
• Basic Computer Skills
• Microsoft Excel
• Driver's License
• Retail Sales
• Customer Service

Machines & technologies you'll use:

• ERP Software

Salary info:

$18 - $25 / hr