Customer Service Representative

Customer Service Representative

Young Chevrolet's Collision Center is currently seeking an enthusiastic and friendly Customer Service Representative to ensure the best-in-class Customer Service is delivered to all customers throughout the repair process. The Customer Service Representative is the voice and face for our Collision Center, therefore; this individual should be detail-oriented, professional, and have strong communication skills.

As a leading dealer group, we continue to provide the best consumer experience and we need you to accompany us and join our growing successful family!

Job Duties:

• Reviews and explains the high-level repair process with customers. The Customer Service Representative greets customers by phone or in-person; educates customers about the collision repair process, including but not limited to insurance claims information, processing, and payment procedures.

• Establishes communication expectations with the customer. The Customer Service Representative provides repair status updates to customers via call or text based on an established communication cadence with the customer.
• Communicates with the Repair Planner. The Customer Service Representative frequently requests updates regarding the status of vehicles in the repair process.

• Conducts a final quality control evaluation. The Customer Service Representative performs the final quality control check prior to customer pick up to ensure the quality of the repair will meet or exceed customer expectations.
• Performs administrative duties. The Customer Service Representative manages administrative tasks such as collecting incoming payments, updating ARMS/rental matching, and conducting AR follow-up calls.

• Provides additional support to The Repair Planner, as necessary. The Customer Service Representative maintains any additional duties as assigned.

Job Requirements:

• In a fast-paced environment, 6 months or greater prior Customer Service experience is available.
• Knowledge of the collision industry, including insurance procedures and regulations.
• Outstanding communication and Customer Service skills.
• Bilingualism is preferred; both languages are expected to possess strong fluency.
• Proficient in computer, software, and phone knowledge. (Internet, MS Outlook)
• Ability to collaborate with others to achieve shared objectives.

Job Benefits:

• Full benefits package including company paid Life Insurance
• 401K / ROTH options plus company matching.
• Competitive pay with immense growth opportunities.
• Onboarding process completed within days of applying!
• Paid vacation after introductory period

Job Type:

Full-time

We are an Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the United States. Applicants must have a valid driver's license and must complete the pre-employment screening.

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