Customer Service Representative

Title:Customer Service Representative – Onsite Work Only, NO REMOTE WORK!

Looking for a full-time position? This is an opportunity to work in an Onsite call center environment in Bronx, NY.

Selling Points:

• Inbound calls only

• Work at a premier medical facility.

• Help support our veterans.

• Facility is accessible

Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. Magellan is actively recruiting for a full time Call Center Representative opportunity for a Federal client in Bronx, NY.

Essential Duties and Responsibilities

• Schedule – Tuesday, Wednesday, Thursday, Friday, Saturday, 7:30am – 4:00pm

• Answers incoming calls and communicates with clients with respect, courtesy, empathy, tact, and professionalism.

• Transfer calls accurately, quickly, and efficiently for customers.

• Maintains an above average attendance record.

• Follows established standard operating procedures.

Qualifications/Requirements

• High school diploma required

• Prior Customer Service or call center experience is preferred.

• Can be a team player

• Can work without direct supervision

• Knowledgeable about Microsoft Office

• Can work well with medical staff, veterans, and elderly

• Has a good work ethic

• Outstanding verbal communication skills (phone etiquette).

• Detail oriented, ability to multi-task, and highly organized.

• Must be flexible.

Previous Military are encouraged to apply.

Must be able to pass an extensive background check