Address
Form of workProvides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail.
Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within business operations software. Escalates complex matters to senior staff.
Minimum of 6 months job-related experience required. We currently have openings for Customer Service Representatives in our state of the art 24/7 Emergency Critical Care and Specialty Veterinary Hospital located in the greater Kansas City area. We are looking for experienced Customer Service Representitives preferably with veterinary experience.
The ideal candadate will posess the ability to multitask, handle multiple phone lines and interact with our clients with empathy and compassion. We offer flexible scheduling, a generous benefits package as well as quarterly bonuses when earned. Currently 2 Daytime position 1 Evening
