Customer Service Representativ-Work From Home

You are passionate about making our customers
personally and professionally successful.
You have outstanding communication skills and ability
to collaborate cross-functionally.
You have strength in multi-tasking, prioritization,
attention to detail, and organization.
You have an aptitude for learning new products and
technologies.
You are an excellent teammate who gives ideas to
improve processes.
You possess a solid work ethic.
Nice to have

1-2 years experience, with a preference for applicants
with a customer success, account management, or
sales background. That said, new grads are welcome
to apply.

• Due date: Flexible

Qualification 

The Customer Support Associate is a capable and
compassionate go-getter. Having a background in
customer care is nice but not a requirement.
Successful team members are fast learners and are
obsessed with giving our customers the best
experience possible with prompt replies and solutions
that work.
A self-starter and a phenomenal teammate
Big on working cross-functionally and cross-team
collaboration
Looking for a career to grow into or are excited by
career development
Responsibilities
Your goal will be to maintain high levels of customer
satisfaction with a focus on customer delight while
also iterating on and improving customer service
techniques.
You will act as the primary product and support
specialist - you'll know the product better than
anybody and serve as the voice of the customer.
You will provide quality support via chat, phone, and
email.
You will lead successful implementations for our
Customers onto Sonara.
You will create and conduct product training and
webinars to educate customers so they can engage, retain and grow thier employee base.