Customer Service Represenative

Bekaert (www.bekaert.com) is a world market and technology leader in steel wire transformation and coating technologies. We pursue to be the preferred supplier for our steel wire products and solutions by continuously delivering superior value to our customers worldwide. Bekaert (Euronext Brussels: BEKB) is a global company with more than 27 000 employees worldwide, headquarters in Belgium and 5.9 billion in combined revenue in 2021.

PURPOSE OF POSITION

Bridon-Bekaert Ropes Group is committed to providing world-class service to our customers.   Customer Service Representatives (CSR's) are a critical component of the sales process.  The CSR will collaborate with the customer and other members of the BBRG organization to ensure that the details of customer orders and inquiries are handled professionally, timely and accurately.  

REPORTING RELATIONSHIPS:

The following positions report to Customer Service Manager.

ESSENTIAL FUNCTIONS:

Key Accountabilities

1. Respond both timely and accurately to all customer inquiries & orders regarding price and product availability
2. Process quotations
3. Process sales orders
4. Work with Production Planning & shipping on customer requirements
5. Work Closely with other BBRG locations
6. Allocate inventory
7. Process customer complaints
8. Respond both timely and accurately to all customer inquiries & orders regarding price and product availability Respond both timely and accurately to all customer inquiries & orders regarding price and product availability Maintain and understand spreadsheets related to customer service metrics
9. Respond both timely and accurately to all customer inquiries & orders regarding price and product availability Back up for other CSR's both in Oakland City and Wilkes-Barre
10. Anticipate customer needs
11. Look for opportunities to upsell
12. Perform all other duties as assigned.

NON-ESSENTIAL FUNCTIONS:

Not applicable.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Education: Associates Degree or equivalent experience

Experience: 3-5 years as Customer Service Representative, Inside sales, or equivalent           

                      Experience, preferably with commercial or industrial products.        

Skill At: Detail Oriented, able to follow defined processes, interpersonal skill, problem solving, communication, handling customer inquiries, solving Sales and Customer Service problems.

Knowledge of:   Sales and Customer Service procedures. SAP, Microsoft Office.

Values: Customer Focus, Creativity, Excellence, Collaboration, Integrity , Accountability

• Work well under pressure
• Must be able to learn product line and its applications
• Articulate, good phone manner, presents self professionally to the customer                                        

LICENSING/CERTIFICATION REQUIREMENTS:

Not applicable.

PHYSICAL REQUIREMENTS:

Conditions include environmental (hot/cold, inside/outside, noise level, lighting, ventilation, etc.) and social (works with the public, works under deadlines, works alone, etc.).

The employee lifts and/or moves up to 10 pounds on a regular basis and must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

You grow, we grow... Better together. Bekaert offers continuous development opportunities.