Address
Form of workIntro
Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 45,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it's with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.
Responsibilities
BAC Representatives resolve benefit claim issues by managing incoming and outbound calls and emails, collaborating with insurance carriers, providers, and third party administrators to resolve claim and eligibility concerns for client members. Responds to and educates client members about their health and welfare benefits. Essential duties include: Supporting Gallagher relationships by developing professional and trusting relationships with client members, Responding accurately to benefit questions, providing claim resolution expertise and any other assistance and/or support requested or required by the client, Meeting HIPAA Privacy Rules by maintaining the highest level of confidentiality and complying with all applicable laws, Advocating and negotiating on behalf of the client members as necessary to assist with eligibility, claim and benefit issues or any question or concern, and Maintaining clear and accurate records and updating open issues by logging into a secure database.
Qualifications
Required: High School diploma or equivalent; Minimum 3 years related experience. Current Life, Accident & Health Resident State Insurance License or ability to successfully obtain license within 3 months of hire date. Ability to work overtime as business need requires. Exceptional Customer Service skills with a strong knowledge of carrier claims processing and billing procedures.
Preferred: Bachelors degree preferred. Prior Customer Service and/or employee benefits experience highly desirable. Experience with CRM software (e.g. Salesforce) is beneficial.
Behaviors: Excellent organizational skills, with emphasis on priorities and goal setting. Ability to communicate information, whether technical or non-technical to client members/customers in a clear and concise manner.
Additional Information
Click Here to review our U.S. Eligibility Requirements
We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.
Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 45,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it's with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.
Responsibilities
BAC Representatives resolve benefit claim issues by managing incoming and outbound calls and emails, collaborating with insurance carriers, providers, and third party administrators to resolve claim and eligibility concerns for client members. Responds to and educates client members about their health and welfare benefits. Essential duties include: Supporting Gallagher relationships by developing professional and trusting relationships with client members, Responding accurately to benefit questions, providing claim resolution expertise and any other assistance and/or support requested or required by the client, Meeting HIPAA Privacy Rules by maintaining the highest level of confidentiality and complying with all applicable laws, Advocating and negotiating on behalf of the client members as necessary to assist with eligibility, claim and benefit issues or any question or concern, and Maintaining clear and accurate records and updating open issues by logging into a secure database.
Qualifications
Required: High School diploma or equivalent; Minimum 3 years related experience. Current Life, Accident & Health Resident State Insurance License or ability to successfully obtain license within 3 months of hire date. Ability to work overtime as business need requires. Exceptional Customer Service skills with a strong knowledge of carrier claims processing and billing procedures.
Preferred: Bachelors degree preferred. Prior Customer Service and/or employee benefits experience highly desirable. Experience with CRM software (e.g. Salesforce) is beneficial.
Behaviors: Excellent organizational skills, with emphasis on priorities and goal setting. Ability to communicate information, whether technical or non-technical to client members/customers in a clear and concise manner.
Additional Information
Click Here to review our U.S. Eligibility Requirements
We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.
