Customer Service Rep

Smith Construction Co, a leading name in the construction industry, is looking for a highly organized and detail-oriented Administrative Assistant to join our team. If you are a proactive individual with excellent communication skills and a passion for supporting administrative functions, we invite you to apply. Join us in contributing to the success of our dynamic construction company.

Responsibilities:

Join the Colvos Construction team as a Customer Service Representative and be the friendly voice that defines our commitment to exceptional service! We are looking for individuals with excellent communication skills, a passion for customer satisfaction, and the ability to thrive in a collaborative environment. If you're ready to play a vital role in enhancing our customer experience, we invite you to apply.

Responsibilities:

• Customer Interaction: Serve as the first point of contact for customers, addressing inquiries, providing information, and resolving issues with a friendly and customer-centric approach.
• Order Processing: Assist customers with product orders, ensuring accuracy and efficiency in the processing of transactions.
• Issue Resolution: Investigate and resolve customer concerns, collaborating with various departments to provide effective solutions.
• Product Knowledge: Stay informed about Colvos Construction's services and offerings to provide customers with accurate information and promote additional services.
• Communication Hub: Act as a liaison between customers and internal teams, ensuring clear and effective communication.
• Documentation: Maintain detailed and accurate records of customer interactions, transactions, and inquiries using our customer relationship management (CRM) system.

Requirements:

• Communication Skills: Excellent verbal and written communication skills with a friendly and approachable demeanor.
• Problem-Solving Skills: Ability to analyze situations, identify problems, and provide effective solutions while maintaining a positive customer experience.
• Multitasking: Capable of efficiently managing multiple tasks in a fast-paced Customer Service environment.
• Adaptability: Willingness to adapt to changing procedures and customer needs.
• Computer Proficiency: Comfortable using CRM software and navigating various computer systems.
• Availability: Flexibility to accommodate varying shifts, including weekends and evenings.

How to Apply:

Ready to be the face of exceptional Customer Service at Colvos Construction? Send your resume and a cover letter outlining your relevant experience

Colvos Construction is an equal opportunity employer. We value diversity and are committed to fostering an inclusive workplace. Join us and be a key player in elevating our Customer Service standards!

Job Types: Full-time, Part-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Paid time off
• Work from home

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote