Customer Service Rep - Santa Clara

Lifetime Activities Inc. is looking for part time Customer Service Representative for its location in Santa Clara. Lifetime Activities is a successful, mature company with 30 years of experience managing and staffing tennis and recreational facilities.

Description:
The ideal candidate possesses the ability to provide an exceptional Customer Service experience for the Santa Clara tennis community by assisting with court reservations, racquet stringing, offering equipment recommendations, and basic class placement advice to a diverse clientele. Must be able to anticipate the needs of knowledgeable patrons as well as new customers seeking advice and guidance. The ideal candidate is a friendly, customer-focused individual who enjoys helping others and working in a positive team environment.

Conduct point-of-sale transactions

Help customers make court reservations and register for classes

Answer phones and provide information on programs and services

String racquets (training provided)

Setup and breakdown of equipment

On-court support and maintenance as needed

General cleaning/disinfecting of the pro shop, courts, and restrooms

Must have reliable transportation

Must be willing to follow and enforce city and company COVID-19 procedures and precautions

Must submit and pass DOJ/FBI background screening
Skills / Experience :

Strong Customer Service and communication skills

Excellent phone etiquette and skills

Detail-oriented and great work ethic

Friendly attitude and a desire to help people

Eager to learn

Tennis and the tennis-playing community

Racquet technology and stringing (training available)

Point of sale and retail experience

Computer (Mac OS, Office Suite, Internet, E-mail, Club Automation - training available)

Positions offered:
Customer Service Rep: $22 - $25 hour

PART TIME: 15-20 hrs/week

Weekdays PM

Weekends AM

Be a part of a great community tennis center

401k program for employees 21yrs and older after 6 months

Discount on tennis equipment