Job Description: Customer Service Rep - Payday Loan

Location: Marrero, LA, 70072

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for our Payday Loan department. The ideal candidate will have excellent communication skills, be able to multitask, and have a passion for helping people.

Responsibilities:

• Answering customer inquiries via phone, email, and chat
• Assisting customers with loan applications and approvals
• Explaining loan terms and conditions to customers
• Processing loan payments and extensions
• Resolving customer complaints and issues in a timely and professional manner
• Maintaining accurate customer records and documentation
• Adhering to company policies and procedures

Requirements:

• High school diploma or equivalent
• 1-2 years of Customer Service experience
• Excellent communication skills, both verbal and written
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving skills
• Proficient in Microsoft Office and other computer applications
• Ability to work flexible hours, including weekends and holidays

If you are a self-starter who enjoys working in a team environment and is passionate about helping people, we encourage you to apply for this exciting opportunity.