Customer Service Rep [Moving Company]

Customer Service Representative - Move Coordinator Position Summary

Looking for quality-minded individuals for our Customer Service Department. The position of Coordinator is to act as a liaison between accounts, customers, sales staff and various departments to ensure a smooth relocation process that meets with shipper and client expectations. Need the ability to multi task, attention to detail, and working well under pressure.

Essential Job Functions:
1. Serve as initial contact to ascertain shipper needs, set expectations, and secure agreement for survey, where appropriate, to maximize sales revenue.

2. Process survey results in timely and efficient manner to ensure positive customer and account satisfaction. Review and explain all charges associated with relocation.

3. Register orders and generate appropriate documents in accordance with company guidelines to produce consistently formatted paperwork.

4. Serve as single point of contact for all communications between customer and company throughout entire move process to ensure a smooth relocation and confirm that we are consistently meeting customer expectations. Complete a twenty-step process for a successful move.

5. Schedule required third party services in order to meet customer requirements/expectations and ensure a timely load schedule.
Position Qualifications:
· Prior Customer Service is preferred

· Experience in Moving & Storage is helpful

· Must be PC efficient; possess proficient ability to use Excel, Word and Outlook

· Excellent communication (verbal & written) skills

· Fast paced position requires capability of working under pressure, **multi tasking**

Compensation: based on experience HOURLY (Full time) Monday through Friday 8am-5pm

If you meet qualifications, please reply to this post with a copy of your resume

The ideal candidate will have the following characteristics:
Very well organized and highly motivated
The ability to balance multiple tasks on a daily basis.
Experience with program administration
Strong CUSTOMER SERVICE focus with a drive to solve problems
Outstanding attention to detail

www.ralphstransfer.com under CAREERS

Job Type: Full-time

Pay: $14.50 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 1 year

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Experience:

• CUSTOMER SERVICE: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person