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SalaryInternal Candidates Must Call HR Office and Speak with Verenice at (706)602-6259
Summary:
The Consumer Service Representative will be responsible for answering the Consumer Services line, providing effective resolution of customer inquiries, by phone. Develop comprehensive knowledge of company products. Competent in consumer communications software, customer database operations, and corporate web site(s).
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Customer service oriented, able to project a positive image on behalf of the organization.
- Detailed with the ability to manage time effectively.
- Able to handle a large volume of daily calls effectively.
- Understand the basics of product installation and provide guidance to customers on the topic.
- Take calls from internal and external customers on the following topics:
o Product specifications
o Product warranties
o Product care & maintenance
o Installation o Subfloor preparation
o Adhesives and sundries
o Underlayment
- Provide supporting documentation for above topics via email
- Seek out assistance from other departments including Product Management, Manufacturing, Marketing and Quality Control, to better support our salesforce and customers
- Interfaces daily with both internal and external customers.
- Handle technical inquiries, provide guidance, and develop alternate solutions to problems presented
- Three years prior experience in technical support, quality control, manufacturing, product development or Customer Service preferred
- Must possess a high level of diplomacy, discretion, and judgment in dealing with callers
- Proficient level of skills and knowledge of computers
- Requires a sense of urgency and ability to prioritize tasks to achieve success.
- Overtime is / may be required.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED) required. Associates or bachelor’s degree in related field is preferred
Computer Skills
To perform this job successfully, an individual should have knowledge of Microsoft Office (Word, Excel, & Outlook), and SAP
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
