Customer Service Rep I

Position Overview
The Customer Service Representative will be responsible for providing a high level of service through our telephone and email channels. Customer service inquiries would include orders, Customer Service resolution and follow-up to ensure customer retention and satisfaction.
Job Description
Proficiency in handling customer interactions via phone, e-mail and mail.
Effectively manage work hours and demonstrate strong organizational skills.
Process requests for order entry and product questions from customers.
Ensure accurate order entry and timely feedback to customer inquiries.
Responsible for researching and resolving complaints, product inquiries or ordering to ensure customer retention and satisfaction
Travel Required: No
Environment and Schedule
Office : Office Temperature (65F to 75F)
Schedule: Monday - Wednesday and Friday: 10AM to 7PM CST and Saturday 9AM-6PM CST (off Thursday and Sunday)
Training onsite for 3-4 weeks (Monday - Friday 7AM-4PM CST)
After training and evaluation period, the role transitions to fully remote (may require onsite presence if experience technical difficulties or performance issues)
Must be local to Houston area
Skills
Specialized Knowledge : Able to read and interpret manuals, documents and memos, Able to communicate with customers and co-workers
Special Skills : Math skills: able to calculate figures and to apply common sense problem solving, Able to work with others and independently in order to complete tasks as directed by the management staff.
Bilingual Spanish and English speakers preferred
Years Of Experience
0-2 : Related experience and/or training.
\#LI-Remote
Qualifications
High School Diploma - General Studies
Shift
1st Shift (United States of America)
Company
C&S Wholesale Grocers, LLC
About Our Company
C&S Wholesale Grocers, LLC is an industry leader in supply chain solutions and wholesale grocery supply in the United States. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 7,500 independent supermarkets, chain stores, military bases and institutions with over 100,000 different products. C&S also proudly operates and supports corporate grocery stores and services independent franchisees under a chain-style model throughout the Midwest, South and Northeast. We are an engaged corporate citizen, supporting causes that positively impact our communities.
Working Safely is a Condition of Employment at C&S Wholesale Grocers, LLC. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
Company: C&S Wholesale Grocers, LLC
Job Area: Cust Service - Corporate
Job Family: Sales
Job Type: Regular
Job Code: JC0171
ReqID: R-255798