Customer Service Rep (Csr)- Personal Insurance

Arthur Hall Insurance has been advising and protecting individuals, families, businesses, and organizations since 1966. We are a growing business with a team of talented and dynamic professionals who have a passion for risk management insurance!

We are currently seeking an experienced full-time P&C LicensedCustomer Service Representative to service Personal Lines insurance customers and Agency Producers. This is a full-time position based out of our West Chester, PA office. Once fully trained, this position will have the opportunity to transition to a hybrid schedule (3 days in the office and 2 days remote). We offer competitive compensation, bonus, and a full benefits package including fully paid employee health and vision benefits.

RESPONSIBILITIES:

Remarketing: Responsible for gathering the information and risk management recommendations for the renewal of designated accounts. Remarket the account in comparative rater or company website.

Renewals: check in, confirm coverages, correct errors if necessary, notify representative or manager if coverages do not meet agency standards (coverage options, increases), account rounding opportunities or excessive premium increase.

Endorsements: Check in and bill endorsements, if change was not processed accurately, correct endorsement on company website. Process endorsements on system or quote endorsement options when directed by account manager or representative.

Customer Service: Receive calls from clients, insurance company representatives and related industries. Handle and process all requests in conjunction with claims specialist. Answer questions promptly and efficiently, maintain a concern for timeliness and completeness when interacting with customers, agency and company personnel to minimize potential for errors & omissions claims.

Confirmation of Coverage: Dealer and Mortgage phone calls. Speak to dealer and mortgage representatives; obtain any necessary policy information, provide information to account manager or representative to confirm coverage. Once confirmed, process necessary changes to policy, provide EPI or Auto Id Cards. Document system per agency standards.

Billing: process and handle all cancellation and reinstatement notices per agency procedural manual.

Other Duties: Assist with Front Desk Duties and Phone Coverage. Assume other job responsibilities as assigned by Producer or Department Manager.

QUALIFICATIONS, EDUCATION, AND LICENSING:

• Must have an active P&C insurance license.
• 1-3 years of Personal Insurance Experience is required.
• Previous experience with AMS is strongly preferred.
• College degree preferred but willing to consider other related experience.
• Proficient in Microsoft Office Products including Microsoft Word, Excel, and Outlook.
• Able to work in a team environment with different Account Managers/Producers.
• Good listening and organizational skills and attention to detail are important.
• Excellent verbal and written communication skills.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 1 year

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

License/Certification:

• Property & Casualty License (Required)

Ability to Commute:

• West Chester, PA 19380 (Required)

Ability to Relocate:

• West Chester, PA 19380: Relocate before starting work (Required)

Work Location: In person