Customer Service Rep

Job Overview:
We are seeking a highly motivated and customer-focused individual to join our pool company team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is an exciting opportunity to work in a fast-paced and dynamic environment.

Responsibilities:
- Provide outstanding Customer Service by responding to inquiries, resolving issues, and addressing customer concerns
- Assist customers with product information, pricing, and order placement
- Process orders accurately and efficiently using our data entry system
- Communicate effectively with customers through various channels including phone, email, and chat
- Analyze customer inquiries and provide appropriate solutions or escalate to the appropriate department
- Conduct outbound calling campaigns to follow up with customers or provide updates on their orders
- Maintain a high level of professionalism and adhere to phone etiquette standards
- Bilingual candidates may have the opportunity to assist Spanish-speaking customers

Qualifications:
- Previous experience in Customer Service or a related field is preferred
- Excellent communication skills, both verbal and written, in English
- Strong problem-solving skills and the ability to analyze customer needs
- Proficient in data entry and navigating computer systems
- Bilingual candidates with fluency in Spanish are highly desirable
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Strong attention to detail and accuracy

We offer competitive compensation and benefits packages for our employees. If you are passionate about providing exceptional Customer Service and thrive in a team-oriented environment, we would love to hear from you.

Please note that only qualified candidates will be contacted for further consideration.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Dental insurance
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Medford, NJ 08055: Relocate before starting work (Required)

Work Location: In person