Customer Service Rep

Responsible for researching, resolving, documenting, and responding to inquiries related to patient accounts from patients, insurance companies, attorneys, public agencies, internal departments, employers, and third party payers. Responsible for reviewing and calculating pre-determinations and charge estimates. Assists patients with setting up payment arrangements.

Processes and posts all payments including required time of service payments. Collects outstanding accounts receivables. Provides financial counseling for charity and assists with application process.

Responsible for cash bag balancing. Completes commercial disability and Family Medical Leave Act (FMLA) forms.