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SalaryAdecco is currently hiring for Customer Service Representive in the Houston Area. Responsible for providing assistance and support to customers with their inquiries, complaints, and issues. They work in various industries and communicate with customers through various channels like phone, email, chat, and social media. Some of the key responsibilities of a Customer Service Representative include:
QUALIFICATIONS:
· Good phone and problem solving skills.
· Strong basic computer skills.
· Able to operate office equipment.
· Must have cooperative attitude necessary to work effectively with others.
· Good communication skills (verbal & written).
· Must be able to follow verbal & written instructions.
· Ability to make decisions independently, but seek help when appropriate.
· Ability to multi-task
PRIMARY DUTIES:
· Receive and enter all orders verbal, faxed or e-mailed. Handle all inquiries/problems.
· Receive and review electronically transmitted orders.
· Handle all Customer Service duties for sales persons and regions (Hanes Industries and Hanes Engineered Materials)
· Coordinate handling of customer inquiries and issues.
· Confirm rush orders.
· Create back orders.
· Work with plant on ship dates and any problems related to an order.
· Maintain open order files.
· Fax order confirmations to customer if required.
· Relay information relative to other FOB’s.
· Advise sales person of any customer issues.
· Write up return authorizations (CARs) and follow up
· Make quote changes for all local sales accounts
· Perform other duties as assigned.
Pay Rate: $20.00
Monday to Friday 7am to 4pm
Pay Details: $20.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
