Customer Service Professional Ii

 

At UL, we know why we come to work.

Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!

What you'll learn & achieve:

Support and enhance the overall UL experience for Follow Up Services (FUS). No external customer contact, internal request clarification for Global UL colleagues only. Maintain complex data entry in several systems by entering new and updated customer and account information. Must work well independently and actively engage in team discussions; providing feedback when applicable.

• Work to understand customer needs and Team's role in addressing those needs
• Prepare source data for computer entry by compiling and sorting information; establishing data entry priorities then executing updates in multiple systems
• Perform fast and accurate data entry by inputting alphabetic and numeric information utilizing standard operating procedures (SOP's) and other work instructions
• Verify existing data by reviewing, correcting, deleting, or reentering data; combine data from both systems when account information is incomplete; terminate files to eliminate duplication of data
• Test customer and account system changes and upgrades by inputting new data and reviewing output in test environment
• Collaboratively manage turnaround time with team members
• Actively participate to continuously improve and drive quality into UL's service to the customer
• Use new tools and processes, sharing best practices and learnings with others
• Own commitments and consider own impact on the team, timeline, budget and resources
• Complete tasks on time with high quality

What makes you a great fit:

• 1+ years of data analyst/data entry focused customer service experience preferred
• Experience with Excel is required
• Oracle - Service Contracts experience preferred
• Strong critical thinking and analytical skills demonstrating the ability to balance support of new initiatives as well as repetitive day to day tasks without sacrificing quality
• Demonstrated ability to respond appropriately to customer needs
• Demonstrated ability to work effectively with a diverse Team
• Higher Secondary Education (High School Diploma)

What you'll experience working at UL:

Mission: For UL, corporate and social responsibility isn't new.  Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.

People: Ask any UL employee what they love most about working here, and you'll almost always hear, "the people." Going beyond what is possible is the standard at UL.  We're able to deliver the best because we employ the best.

Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers' create. We're inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles,  you will get international experience working with colleagues around the world.

Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.

Total Rewards: In the US, we provide lots of great benefits for our employees are their families. From Volunteer Days off to 401k match and retirement contribution benefits to flexible work location & schedule options we look to support our employees no matter what stage in life they are experiencing. 

 

The salary range for this position is $37k - $40k and is based upon years of experience that is commensurate with the level of the position.

All employees at UL Solutions are eligible for annual bonus compensation.  The target for this position is 5% of the base salary offered. Employees are eligible for health benefits such as medical, dental and vision; wellness benefits such as mental & financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country, for the relevant position level.  

 

We also provide employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours). 

 

Internal applicants with questions related to the Total Rewards for this position should submit a ticket via askHR for more insights.

Learn More:

Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.  

 

Curious? To learn more about us and the work we do, visit UL.com

Employment Type: OTHER