Customer Service Professional I

Salary : $39,665.60 - $55,536.00 Annually
Location : Gilbert, AZ
Job Type: Full Time
Job Number: 24-0201
Department: FINANCE & MANAGEMENT SERVICES
Division: FM UTILITIES
Opening Date: 03/14/2024
Closing Date: 3/21/2024 11:59 PM Arizona
We Are Seeking
The Customer Service Professional positions provides Customer Service to Gilbert residents, staff, and the general public for Development Services applications and permits, business and liquor licenses, public works requests, burglar alarms and utility billing in an in-person and call center environment.
Essential Duties & Responsibilities

• Review and data enter Development Services applications and permits. Scan applications into system;
• Process cash, check, and/or credit card payments for Development Services and Finance transactions. Balance the cash drawer and prepare bank deposits on a daily basis and/or perform daily reconciliation of payments to the system;
• Issue and renew Gilbert business licenses. Enter new licenses for processing, take payment and issue license and renewal. Scan applications into the system;
• Process Public Works work orders for residents requesting service, this includes Streets, Environmental Services, Meter Services, Water Conservation, Water Quality, etc.;
• Respond to inquiries and requests for utility billing, business licensing, and permitting;

About You
MINIMUM QUALIFICATIONS:

• Associates degree (A.S., A.A.) or two-year technical certificate in related field;
• 3 years of experience in a Customer Service environment and/or in a call center or high-volume phone environment;
• 2 years of experience using multiple software systems;
• 1 year of cashiering experience if applicable.
• Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

PREFERRED SKILLS IN:

• Using associated software applications;
• Excellent communication and interpersonal skills as applied to interaction with co-workers, supervisor, and external customers;
• Mathematical operations, cashiering policies, data entry, and filing techniques;
• Organization, managing time, and prioritizing work.

We Are Team Gilbert
Gilbert is on a mission to be the . We choose to "Anticipate. Create. Help people." With over 100 years of history and growth, our focus is on keeping the thriving community that Gilbert is today well into the future. Gilbert has been named the Most Prosperous City in the Country, Best Place to Live, Work and Play, Arizona's Most Admired Companies to Work For,
We hire people who share our aspiration to be driven, kind, bold, and humble. Join Team Gilbert, and help us .
Up For the Challenge
Join Team Gilbert and make an income while making an impact! If you are looking for an opportunity to make a visible contribution to our community and get excited about doing interesting work that matters, then why not click that "Apply" button at the top there? We can't think of a better place to put your talents to work.
In addition to a competitive salary, Gilbert offers a comprehensive benefits package that includes self-funded medical and dental plans, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more.
Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Town of Gilbert offers a comprehensive benefits package for qualifying positions that includes self-funded medical and dental plans, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more! to see a list of our benefit offerings at-a-glance.
01
In the questions that follow, you will be asked for information about your work history. In answers to questions asking you to describe your work experience, if you do not have that type of experience, enter "N/A". Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application. Be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all of the information requested in these supplemental questions will disqualify you from further consideration, so be thorough in answering the questions. Please indicate whether or not you accept these terms by checking the appropriate response below.

• Yes
• No

02
Do you have an Associates degree (A.S., A.A.) or two-year technical certificate in a related field?

• Yes
• No

03
How many years of Customer Service experience do you have in a call center or high volume phone environment?

• Less than a year
• 1-3 years experience
• 3-5 years experience
• 5+ years experience

04
How many years experience do you have reconciling financial records?

• Less than 1 year
• 1-3 years
• 3-5 years
• 5+ years

05
The work of a Customer Service Professional requires strong multi-tasking abilities - working within multiple records management systems (gathering and entering data from multiple work screens) open at the same time, while communicating with customers over the telephone. How many years of experience do you have performing data entry or transactions on multiple systems while assisting one customer?

• Less than 1 year
• 1-3 years
• 3-5 years
• 5+ years

06
How many years of experience do you have explaining bills (charges, fees, payments, balances) to a customer?

• Less than a year
• 1-3 years
• 3-5 years
• 5+ years

07
Please select the item that best describes your level of proficiency with Microsoft Office Suite products.

• No experience
• Beginner
• Intermediate
• Advanced

08
The following question is strictly confidential and will not be made part of your application for employment. Preference Status per Arizona Revised Statute 38-492 (select all that apply)

• Veteran
• Disabled Veteran
• Veteran's Spouse/Surviving Spouse
• Disabled Spouse
• None of the above

Required Question