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Form of work
Salary```Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is an exciting opportunity to work in a fast-paced environment and contribute to our company's success. Duties: - Assist customers with inquiries, concerns, and requests via phone, email, or in-person - Provide product information and assist with product selection - Process orders, returns, and exchanges accurately and efficiently - Resolve customer complaints or issues in a professional and timely manner - Maintain customer records and update information as needed - Collaborate with other departments to ensure customer satisfaction - Stay up-to-date on product knowledge and industry trends Skills: - Bilingual: Fluent in both English and [second language] to effectively communicate with diverse customers - Strong organizational skills to manage multiple tasks and prioritize effectively - Proficient in basic math to handle transactions and calculate discounts or promotions - Experience in retail or wireless sales is a plus - Technical sales knowledge to assist customers with technology-related products - Excellent communication skills, both verbal and written, to provide clear and concise information to customers Requirements: - High school diploma or equivalent - Previous Customer Service experience preferred but not required - Ability to work in a fast-paced environment and handle high call volumes - Strong problem-solving skills and ability to think quickly on your feet Join our team of dedicated professionals who are passionate about providing exceptional Customer Service. Apply today!```
Job Types: Full-time, Part-time, Contract
Pay: $22.00 - $30.00 per hour
Expected hours: 20 – 40 per week
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
Work Location: Hybrid remote in Kalamazoo, MI 49007
