Customer Service Intake Specialist

Role: Customer Service Documentation Developer/ Technical Write

Location: Woodridge, IL

Experience: 5+ Years

Responsibilities:

• Experienced Information Developer/Technical Writer with more than 5 years of experience
• Hands-on experience with developing Customer Service documentation
• Knowledge of Electrical wiring harness and schematic Capital logic 2207
• Experience with service tools and its specifications used for vehicle servicing
• Good understanding of Agile environment & alignment to Agile writing principles
• Excellent verbal and written communication skills
• Experience with cross-site collaboration for content development
• Gather data from and work with PLM, R&D and to ensure appropriate creation and timely delivery of technical publications to coincide with product release
• To work with cross-functional Teams
• Knowledge of XML and DITA XML authoring using PTC Arbortext Editor
• Knowledge of PTC Creo view and PTC Windchill
• Experience with Teamcenter Unigraphics to understand Layout and graphics illustration
• Work to improve the content and appearance of customer documentation continuously
• Achieve expert product knowledge to produce quality materials and high-level technical solutions being developed
• Excellent analytical and problem-solving skills
• Experience in providing automation solution for Arbortext as per customer’s requirement
• Exposure in Automotive Domain if any
• Development of appropriate documentation to support technical publication manuals
• The candidate must have bachelor’s degree in electrical engineering
• Ability to communicate effectively across multiple levels of management

Job Types: Full-time, Contract

Experience level:

• 5 years
• 6 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Ability to Commute:

• Woodridge, IL 60517 (Preferred)

Ability to Relocate:

• Woodridge, IL 60517: Relocate before starting work (Preferred)

Work Location: In person