Customer Service Expert

This position is Monday - Friday 7am - 3:30pm.

Do you take pride in building and maintaining lasting relationships with customers? Are you someone that enjoys learning more and strives to keep up with the firearms industry? Being the well-spoken voice on the phone that every customer wants to speak with to ensure a seamless process. Then, YOU are the Customer Service Associate we have been looking for, becoming a foundation in our team!

Customer Service Associates perform services that include compliance with federal and state regulations, Customer Service and more! Providing your vast firearms knowledge, initiative, and motivation to get tasks complete, will allow you to jump in with both feet sooner!

CMMG, Inc. understands that high quality people are required to deliver high quality services to our customers. CMMG Inc. is looking for a motivated and well-spoken Customer Service Associate to join our team. We combine a strong firearms culture in a manufacturing setting. This position will be responsible for communicating with customers via phone calls, live chat, and emails (no cold calling). Issuing return merchandise authorizations (RMA) ensuring a smooth process. Shipping replacement products to our customers. Along with addressing and understanding the needs of the customer. Advise customers on troubleshooting firearms issues and technical assistance. To be successful you should be able to build instant rapport and achieve customer satisfaction.

Customer Service Associate Responsibilities:

• Communicating with customers and making calls to customers.
• Understanding customers' needs and resolve any issue that may arise.
• Answering potential customers' questions and sending additional information per email.
• Provide customers with basic troubleshooting and technical assistance.
• Explaining features of products and services.
• Staying informed about products and services
• Shipping our product for our warranty customers.

Customer Service Associate Requirements:

• High school diploma/GED.
• Previous experience in a Customer Service position is preferred.
• Ability to work under pressure during tight deadlines.
• Proficiency with computers.
• Must be an active listener while having excellent communication skills, both verbal and written.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Good organizational skills and the ability to multitask.
• Excellent phone skills.
• Ability to work independently.
• Exceptional Customer Service skills.
• Possess a strong technical aptitude.

Satisfactorily complete the 90-day probationary period. Training provided to understand CMMG firearms, ATF/DOJ policies and regulations while learning how to offer a personalized interaction to meet the unique needs of each customer.

Joining our team, we will build a richer foundation for the customers we serve and the industry we love.

Pass a background check (not prohibited from owning or possessing firearms). Competitive compensation and benefits package.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

CMMG provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.