Customer Service Associate/Remote/Part-Time

Overview

Are you ready to gain experience and learn new skills? Join IonTuition’s Customer Service team and help make a difference for students and alumni. This position is 100% remote and you must reside in one of the following states: FL, IL, IN, SC, or VA. The following shifts (CST) are available.

• Shift 1: Tuesday - Thursday (3pm - 8pm), Friday (2pm - 6pm), and Saturday (9am - 2pm)
• Shift 2: Monday - Thursday (3pm - 8pm) and Friday (2pm - 6pm)

Candidates must also have access to reliable internet connection.

Job Description

The Customer Service Associate is responsible for providing best-in-class Customer Service to the company's various lines of business including but not limited to Student Enrollment Management and Alumni Placement Verification Services. The Associate handles customer inbound inquiries and performs outreach to prospective students who have expressed interest.

Essential Duties

• Contact customers via telephone, email, chat, and text
• Be highly productive and meet outbound and inbound telephone call productivity needs
• Properly utilize CRM system for technical inquiries with follow-up for customer inquiries
• Follow policies and procedures regarding escalations
• Update records with current demographic and contact information and accurately notate all interactions
• Comprehend training materials on a variety of topics and apply new concepts and content
• Adhere to all federal and state laws governing the industry
• Adhere to the client Statement of Work standards and company guidelines and policies
• Attain all Key Performance Indicators (KPIs) and monthly performance goals

Requirements

• Be passionate in the work you do and the people you help
• Ability to establish and maintain rapport through effective communication and timely follow-up with customers
• Attention to detail
• Ability to establish priorities and multi-task in a fast-paced and deadline driven environment
• Must be a self-starter with a great degree of internal motivation
• Ability to operate and navigate various technical devices and systems
• Ability to trouble shoot common computer issues
• Work From Home requirements:
• Ability to work independently and efficiently from a home office environment
• Reliable internet connection
• High school or equivalent

Who We Are

IonTuition was founded in 2011 to initially help college students and alumni best manage their student loan repayment. We have since grown to provide a full suite of Education FinTech services including:

• Cohort Repayment Management
• Employer Student Loan Benefits
• Default Prevention & Recovery
• Student Enrollment Management
• Alumni Placement Verification Services

For more information, visit us at www.iontution.com

At IonTuition, all aspects of employment including the decision to hire, promote, discipline, or discharge, are based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

IonTuition participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Please use the following links to learn more about E-Verify and Immigrant and Employee Rights: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

Job Type: Part-time

Expected hours: 24 per week

Experience level:

• 1 year

Shift:

• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• Call center
• In-person

Work Location: In person