Company

SwbcSee more

addressAddressRemote
type Form of workFull-time
salary Salary$15 an hour
CategoryReal Estate

Job description

SWBC is seeking a talented individual to provide Customer Service support for loan portfolios to financial institutions, insurance agents and borrowers/members by assessing and updating collateral protection insurance coverage and identifying uninsured loans.

Why you'll love this role:

This role is an excellent opportunity to utilize your Customer Service skills and make a positive impact with insurance companies for SWBC. You will be able to interact with multiple carriers to assist with updating renewal information on mortgage and auto loans. Your representation will directly contribute toward SWBC's Mission to provide excellent Customer Service.

Essential duties include the following:

  • Resolves inbound and makes outbound service calls regarding routine collateral protection insurance coverage questions, inquiries and/or problems on the status of insurance on loans made by borrowers/members, financial institutions and insurance agents by researching, verifying, updating loan insurance information and documenting the affected account’s history file.
  • Refers complex questions, problems or client complaints promptly and accurately to the appropriate resources to ensure customer satisfaction and product integrity.
  • Assists in performing time-sensitive account maintenance before and after account processing cycles.
  • Enters updates to pertinent insurance data from Document Management System or FAX into the computer system in a timely manner ensuring accuracy, completeness, and adherence to department procedures.
  • Prepares, packages, and mails insurance policies, proof of insurance requests, and paid certificates to borrowers/members and financial institutions.

Serious candidates will possess the minimum qualifications:

  • Must have a High School Diploma or equivalency.
  • Must have 0 - 6 months of data entry, in-bound, out-bound or other related call center, telemarketing or related experience. Insurance or banking experience preferred.
  • Must have excellent interpersonal, organizational and telephone etiquette skills.
  • Must have strong workflow and communication skills (both written and oral).
  • Must be able to operate a computer and basic office equipment.
  • Must be able to type 40 WPM accurately and operate a 10-key calculator by touch.

SWBC offers*:

  • Competitive overall compensation package
  • Work/Life balance
  • Employee engagement activities and recognition awards
  • Years of Service awards
  • Career enhancement and growth opportunities
  • Emerging Professionals and Mentor Program
  • Continuing education and career certifications
  • Variety of healthcare coverage options
  • Traditional and Roth 401(k) retirement plans
  • Lucrative Wellness Program

*Based upon employee eligibility

Additional Information:

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

Please note, SWBC does not hire tobacco users as allowed by law.

To learn more about SWBC, visit our website at www.SWBC.com/careers

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance
  • Work from home

Experience level:

  • 1 year

Shift:

  • Morning shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Remote

Work Location: Remote

Benefits

Wellness program, Continuing education credits, Health insurance, Dental insurance, 401(k), Paid time off, Work from home, Vision insurance, 401(k) matching, Referral program
Refer code: 9313173. Swbc - The previous day - 2024-05-26 01:50

Swbc

Remote

Share jobs with friends

Related jobs

Customer Service Associate (Remote - TX only)

Customer Service Associate

Walgreens

KENNEWICK, WA

just now - seen

Customer Service Associate

Walgreens

Avon, CO

just now - seen

Customer Service Associate

Walgreens

MEMPHIS, TN

just now - seen

Customer Service Associate

Walgreens

Morgan Hill, CA

just now - seen

Customer Service Associate

Walgreens

Bend, OR

just now - seen

Pharmacy Customer Service Associate

Walgreens

CASA GRANDE, AZ

just now - seen

Pharmacy Customer Service Associate

Walgreens

WAUKEGAN, IL

just now - seen

Customer Service Associate

Walgreens

HOUSTON, TX

just now - seen

Customer Service Associate

Walgreens

Marrero, LA

just now - seen

Customer Service Associate

Walgreens

Piscataway, NJ

just now - seen

Customer Service Associate - Temporary

Walgreens

$15.00 - $17.50 an hour

Illinois, United States

34 minutes ago - seen

70181-LP Customer Service Associate

Marshalls

Redmond, WA

49 minutes ago - seen

Retail Sales Associate / Customer Service

Elements Massage

$20 - $22 an hour

Issaquah, WA

54 minutes ago - seen

Pharmacy Customer Service Associate

Walgreens

$16 - $18 an hour

Beloit, WI

an hour ago - seen

Customer Service Associate

Walgreens

$15.00 - $17.50 an hour

Bend, OR

2 hours ago - seen

Retail Customer Service Associate

Fedex Office

$15.50 - $17.25 an hour

Bentonville, AR

2 hours ago - seen

Cashier/Sales Associate/Customer Service

The Ups Store #6271

From $14 an hour

Bentonville, AR

2 hours ago - seen

PART TIME TO START - Retail Sales Associate/ Customer Service

Tops Shoes Little Rock/Red Wing

$12 - $13 an hour

Little Rock, AR

2 hours ago - seen