Customer Service Associate (Night Shift) - Ab

Job Title:Customer Service Associate

Job Location: Springdale, AR

Type of Job: 4+ Months (Temp to Hire)

Client: Direct client

Shift Time:(Night Shift) 6pm-6am. Sunday-Tuesday, Wednesday-Friday, alt day is Saturday.

1 week 36 hours, 1 week 48 hours.

Job Description:

• Main Duties: Answer emails, confirm deliveries, track for on time delivery. (They do everything involved in dispatch except actually dispatching the trucks.)
• The Customer Service Associate CSA has primary responsibility for managing the relationship between the carrier, customer and sales groups with respect to their assigned accounts.
• The CSA manages this relationship by becoming intimately familiar with the customer’s organization, product needs processes and procedures and partnering with the Sales team to provide the highest level of Customer Service to all accounts.
• This position will be a ‘floating/fill in’ position for a couple of different shifts/schedules (nights/early mornings) including some weekend coverage as needed.
• Training will be Sun-Wed/every other Saturday for at least 3 weeks.
• Night shift is dependent upon how the supplier’s pay week runs on whether there will be OT involved.

Job Responsibility:

• Serves as the primary contact between Foods Supply Chain and the assigned external customers.
• Responsible for all aspects of the relationship including analyzing incoming emails and determining a prompt resolution.
• Establishes and maintains positive, effective relationships with key internal contacts.
• UTILIZES SEVERAL DISPATCH SYSTEMS (TES, LME, FOUR KITES, OTR) AND EXTERNAL SCHEDULING SYSTEMS (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc) TO PROBLEM SOLVE FOR ALL BUSINESS UNITS.
• maintains knowledge of all internal Foods policies procedures and software applications.
• maintains knowledge of external customers organizational structure, procedures and all other pertinent information.
• utilizes available resources to identify the most cost-effective solution to best service the needs of Foods and the customer.
• identifies and implements creative solutions to resolve issues which negatively impact any aspect of the delivery process, to positively represent Foods, their relationship with its customers and accurate delivery of products to external customers.

Job Requirement:

Education:

• High School or equivalent work experience in transportation or logistics

Experience:

• 1-3 years of Customer Service experience in transportation/dispatch positions

Computer Skills:

• Proficient with MS Office applications required; majority of business is conducted via email up to and possibly exceeding 300 per day.

Communication Skills:

• Strong written oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills.

Supervisory: NA Travel:

• NO TRAVEL

Job Type: Contract

Salary: $22.00 per hour

Experience:

• Transportation: 1 year (Preferred)
• Dispatching: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person