Address
Form of workCUSTOMER SERVICE ASSOCIATE
Start Date: 8 January 2024
Location: Nashville, TN-37203
Duration: 6 Months
Fully Onsite role
Schedule: 40 hours/ week (Mon-Fri/Tue-Sat)
Overtime Estimate: No OT
Description
The ideal associate will demonstrate the ability to work independently with the utmost of professionalism, integrity, and dependability. S/he will be confident and organized and will know when and how to reach out for assistance. An ideal associate has a bias for action and is strongly self-motivated not only to take great care of our customers, but also to proactively identify systemic issues that need to be resolved to prevent future customer concerns (we don’t pass the buck when it comes to customer issues). Finally, an ideal associate is supremely internet savvy and has high technical aptitude when it comes to online tools and research.
Story Behind the Need – Business Group & Key Projects
Seasonal Need
Typical Day in the Role
Gather data from customers, collate data and present to stake holders. Manually submit overrides. Be on calls with stakeholders.
Candidate Requirements
Basic Qualifications
3+ years prior Customer Service Experience
Prior exposure and confidence in working with upper level management on a regular basis
Ability to communicate professionally – with maturity and self confidence
Over-achiever success in customer obsession, learning fast, problem solving, and collaboration/teamwork
Strong familiarity with online shopping and research
Ability to successfully complete pre-employment assessment and criminal background check
Excellent computer skills; strong familiarity with Microsoft Office, email, chat, and the Internet
High School Diploma or equivalent
Preferred Qualifications
College degree
5+ years' experience as a Customer Service professional (Face to face interaction and/or call center experience preferred)
Top 3 must-have hard skills
Excel Skills
Attention to Detail
Time Management
TB_EN
Start Date: 8 January 2024
Location: Nashville, TN-37203
Duration: 6 Months
Fully Onsite role
Schedule: 40 hours/ week (Mon-Fri/Tue-Sat)
Overtime Estimate: No OT
Description
The ideal associate will demonstrate the ability to work independently with the utmost of professionalism, integrity, and dependability. S/he will be confident and organized and will know when and how to reach out for assistance. An ideal associate has a bias for action and is strongly self-motivated not only to take great care of our customers, but also to proactively identify systemic issues that need to be resolved to prevent future customer concerns (we don’t pass the buck when it comes to customer issues). Finally, an ideal associate is supremely internet savvy and has high technical aptitude when it comes to online tools and research.
Story Behind the Need – Business Group & Key Projects
Seasonal Need
Typical Day in the Role
Gather data from customers, collate data and present to stake holders. Manually submit overrides. Be on calls with stakeholders.
Candidate Requirements
Basic Qualifications
3+ years prior Customer Service Experience
Prior exposure and confidence in working with upper level management on a regular basis
Ability to communicate professionally – with maturity and self confidence
Over-achiever success in customer obsession, learning fast, problem solving, and collaboration/teamwork
Strong familiarity with online shopping and research
Ability to successfully complete pre-employment assessment and criminal background check
Excellent computer skills; strong familiarity with Microsoft Office, email, chat, and the Internet
High School Diploma or equivalent
Preferred Qualifications
College degree
5+ years' experience as a Customer Service professional (Face to face interaction and/or call center experience preferred)
Top 3 must-have hard skills
Excel Skills
Attention to Detail
Time Management
TB_EN
